FAQ:Managing your Account
Revision as of 11:46, 27 November 2015 by AbdiH (talk | contribs) (→What is the Account Authority for my instance?)
Can anyone from my organisation contact Hornbill for support under our Success Plan?
No. Hornbill operates a Named Supported Contact policy, and as such only the personnel on record as being Support Contacts can raise a request.
Who's responsible for keeping the Named Supported Contacts up to date for my instance?
The 'Named Account Authority' for your Hornbill instance is responsible for keeping this information up to date.
What is the Account Authority for my instance?
The Account Authority is the ...