FAQ:Hornbill Terms Of Service
Can we have a copy of the Terms of Service to Review?
Absolutely, Hornbills Standard Terms of Service are available here to review.
Our legal team would like to make some changes to your standard Hornbill Terms of Service is that ok?
No. Hornbill has worked hard to make our Terms of Service as customer centric as possible. Of course there are levels of protection we have to have in place to guard both parties interests, we are sure you will be ok with those. In the event your legal team pick something up that needs clarifying please do bring that to our attention, however we are not in the practice of amending our Terms of Service on a case by case basis as this introduces complexity and cost implications. We are able to offer Hornbill at such competitive prices as a result of not having to build in these costs.
On the off chance that your legal team really want to introduce changes or incorporate our Terms of Service into your own contracts we will be happy to engage with you at a one off non refundable cost of £10,000 GBP per contract and an ongoing annual management charge of £3000. Please speak to your Hornbill Representative for more details.
What happens if I want to cancel the subscription to Hornbill?
Of course we will be disappointed to see you go, but we accept that things change and you may need to move on.
We believe in Happy, Not Contractually Bound, Customers so our Terms of Service allows for 'Termination for Convenience' which in plain English means you can terminate our agreement anytime, for any reason and without any requirement for a notice period.
Do I have to sign up for a minimum contract term?
No. Hornbills Terms of Service do not specify a contract term, instead we enter into a rolling contract which is ongoing until such time that you decide to stop subscribing and terminate the agreement. This being something you can do at any time without the need to serve out any notice period. Please see our FAQ on cancellation for more information.
Do Hornbill have the right to increase the cost of my subscriptions?
In short no. Hornbill has built into our commercial offering the concept of Price for Life which means that whilst we have the ability to adjust the subscription costs for any of our platform or application offerings, you as a customer are insulated from any such increase as the Subscription Fee for any specific item is fixed to the price you, the Customer, first paid for that specific item for as long as you remain a customer and within the bounds of the terms of our agreement. In fact if Hornbill were to decrease the subscription price for any given item you have the right within our agreement to request to move your subscriptions to the new price plan if this offers you better value.