FAQ:Data Centres

My security team have asked to know more about Hornbills Data Centres, please can you advise?

All our data centres comply to SSAE60 Our data centers are SSAE (Statement on Standards for Attestation Engagements) 16 Type II and CSAE (Canadian Standard on Assurance Engagements) 3416 certified. Certified Tier 3 Data Center as well as ISO27001.

Who is responsible for delivery and management the Hornbill Cloud Service, is this outsourced?

Hornbill is solely responsible.

What business continuity provisions are in place to ensure continuity of supply, of the product?

Hornbills SaaS platform has been designed so that it is portable between data centers, enabling Hornbill to easily transfer to another data center in the event of contingency. Our data centers have on-site diesel-powered generators and uninterruptible power systems (UPS), which deliver redundant power if a critical incident occurs. This ensures all operations are uninterrupted, and the dedicated servers remain online. The data center service team will regularly test that the infrastructure performs as designed in the event of an emergency.