Difference between revisions of "FAQ:Data Centres"
| Line 1: | Line 1: | ||
==My security team have asked to know more about Hornbills Data Centres, please can you advise?== | ==My security team have asked to know more about Hornbills Data Centres, please can you advise?== | ||
| − | All our data centres comply to | + | All our data centres comply to SSAE16 Our data centers are SSAE (Statement on Standards for Attestation Engagements) 16 Type II and CSAE (Canadian Standard on Assurance Engagements) 3416 certified. Certified Tier 3 Data Center as well as ISO27001. |
==Who is responsible for delivery and management the Hornbill Cloud Service, is this outsourced?== | ==Who is responsible for delivery and management the Hornbill Cloud Service, is this outsourced?== | ||
Revision as of 10:52, 9 November 2017
My security team have asked to know more about Hornbills Data Centres, please can you advise?
All our data centres comply to SSAE16 Our data centers are SSAE (Statement on Standards for Attestation Engagements) 16 Type II and CSAE (Canadian Standard on Assurance Engagements) 3416 certified. Certified Tier 3 Data Center as well as ISO27001.
Who is responsible for delivery and management the Hornbill Cloud Service, is this outsourced?
Hornbill is solely responsible for the delivery of our service. We do not operate our own physical data centers, instead we take space in reputable data centers and run our own hardware, either our own assets or rented bare metal servers. So the servers, storage, networking and the entire software stack from the operating system up, are dedicated to - and operated by us directly.
What business continuity provisions are in place to ensure continuity of supply, of the product?
Hornbills SaaS platform has been designed so that it is portable between data centers, enabling Hornbill to easily transfer to another data center in the event of a contingency or capacity need. Although we prefer to deliver our cloud service on our own dedicated computing infrastructure, our solution is designed to easily spill-over into Amazon EC2 should we need to in an emergency, our data center regions mirror those of Amazon EC2 for this reason.
Every customer instance runs with a near real time replication of its data to a secondary data center in the same geo-location, this ensures that apart from our scheduled backup snapshots we *always* have two physical copies of our customers data to work with should any disaster strike in a single data center.
Our data centers have on-site diesel-powered generators and uninterruptible power systems (UPS), which deliver redundant power if a critical incident occurs. This ensures all operations are uninterrupted, and the dedicated servers remain online. The data center service team will regularly test that the infrastructure performs as designed in the event of an emergency.