FAQ:Data Centres

My security team have asked to know more about Hornbills Data Centres, please can you advise?

All our data centres comply to SSAE16 Our data centers are SSAE (Statement on Standards for Attestation Engagements) 16 Type II and CSAE (Canadian Standard on Assurance Engagements) 3416 certified. Certified Tier 3 Data Center as well as ISO27001.

Who is responsible for delivery and management the Hornbill Cloud Service, is this outsourced?

Hornbill is solely responsible for the delivery of our service. We do not operate our own physical data centers, instead we take space in reputable data centers and run our own hardware, either our own assets or rented bare metal servers. So the servers, storage, networking and the entire software stack from the operating system up, are dedicated to - and operated by us directly.

What business continuity provisions are in place to ensure continuity of supply, of the product?

Hornbills SaaS platform has been designed so that it is portable between data centers, enabling Hornbill to easily transfer to another data center in the event of a contingency or capacity need. Although we prefer to deliver our cloud service on our own dedicated computing infrastructure, our solution is designed to easily spill-over into Amazon EC2 should we need to in an emergency, our data center regions mirror those of Amazon EC2 for this reason.

Every customer instance runs with a near real time replication of its data to a secondary data center in the same geo-location, this ensures that apart from our scheduled backup snapshots we *always* have two physical copies of our customers data to work with should any disaster strike in a single data center.

Our data centers have on-site diesel-powered generators and uninterruptible power systems (UPS), which deliver redundant power if a critical incident occurs. This ensures all operations are uninterrupted, and the dedicated servers remain online. The data center service team will regularly test that the infrastructure performs as designed in the event of an emergency.

Datacenters and Facilitators

Depending on Geo Location your data will reside in 1 or more of our chosen data centers inside the Country or legal geographical grouping that covers your country. These are provided by 2 Main companies depending on location with Amazon AWS being our defacto fail over for disaster recovery should it be required.

PEER1

Service Manager Overview The highly secure and redundant IT infrastructure provides Hornbill with a remarkable data center platform upon which we deliver our cloud services.

Peer1 provide us with networking infrastructure and bare metal servers. We provide our own complete software stack and manage all of our PODs from a 24x7x365 network operations center based in the UK.

SSAE (Statement on Standards for Attestation Engagements) 16 Type II
CSAE (Canadian Standard on Assurance Engagements) 3416 certified
ISAE 3402 certifications

Data Centers include Portsmouth, Dallas, Washington, New York, Toronto, London, Portsmouth, Amsterdam, Frankfurt, Paris, Singapore, Sydney, Mexico City and many more

IOMART & RAPIDSWITCH

We co-locate our own hardware at RapidSwitch. We run our own servers, firewalls, and switches as well as the complete software stack, and manage these servers directly.

All IOMARTS\RAPIDSWITCH data centers hold the following certifications

ISO 27001: 2013
ISO 9001: 2015
ISO 50001: 2011 Energy Management
ISO 23301: 2012
ISO 20000: 2011

Data Centers include London, Manchester, Maidenhead, Glasgow, Toronto, Buffalo, Chicago, Dallas, Dublin, Amsterdam, Frankfurt, Sydney, Singapore, Tokyo, Dubai and many more.

Amazon EC2

Unlike Peer1 and IOMART\RAPIDSWITCH, Amazon owns the servers and we rent CPU time\space. This means in the event of a problem at a given data center that can not be rectificed we can switch to AWS at a moments noticed. AWS operates 43 Availability Zones within 16 geographic Regions around the world, with 11 more Availability Zones and 4 more Regions coming online soon.