Difference between revisions of "Escalation Actions"

Latest revision as of 21:02, 26 April 2024

This document can now be found at its new location in the Hornbill Document Library.

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+This document can now be found at its new location in the [https://docs.hornbill.com/service-portfolio/service-level-agreements/service-levels#escalation-actions Hornbill Document Library].
+[[file:hornbill-document-library.png|Escalation Actions|link=https://docs.hornbill.com/service-portfolio/service-level-agreements/service-levels#escalation-actions]]
+<!--
 <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__
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 ==Actions==
 You can specific one or more Actions which you want to be invoked against each Escalation Event.  Configure the required Actions by clicking on the icons to expose the configuration options for each action type.
+:* '''Send Notification'''
+:: This will send a Hornbill notification to the following (If this has been specified).
+::* Owner
+::* Owners Manager
+::* Team (Which the request is assigned to)
+::* Specified Recipients
+:: '''Post to Timeline''' - Tick if you want the notification text to be posted on the timeline of the impacted request
+:: '''Notification Text''' - Specify the text which will appear in the Hornbill Notification
 :* '''Send Reminder'''
-:: This will send an email to the followng(if this has been specified).
+:: This will send an email to the following(if this has been specified).
 ::* Owner
 ::* Owners Manager
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 [[Category:Service Manager]]
+-->
+[[Category:HDOC]]