Difference between revisions of "Escalation Actions"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/service-portfolio/service-level-agreements/service-levels#escalation-actions Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Escalation Actions|link=https://docs.hornbill.com/service-portfolio/service-level-agreements/service-levels#escalation-actions]] | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__ | __NOTOC__ | ||
{| style="width:100%" | {| style="width:100%" | ||
| − | |[[Main Page|Home]] > [[Service Manager]] > [[ | + | |[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Service Details]] > [[Service Level Agreements]] > [[Service Levels]] > Escalation Actions |
|style="text-align:right;"|[[:Category:Service_Manager|Index]] | |style="text-align:right;"|[[:Category:Service_Manager|Index]] | ||
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==Actions== | ==Actions== | ||
You can specific one or more Actions which you want to be invoked against each Escalation Event. Configure the required Actions by clicking on the icons to expose the configuration options for each action type. | You can specific one or more Actions which you want to be invoked against each Escalation Event. Configure the required Actions by clicking on the icons to expose the configuration options for each action type. | ||
| + | |||
| + | :* '''Send Notification''' | ||
| + | :: This will send a Hornbill notification to the following (If this has been specified). | ||
| + | ::* Owner | ||
| + | ::* Owners Manager | ||
| + | ::* Team (Which the request is assigned to) | ||
| + | ::* Specified Recipients | ||
| + | |||
| + | :: '''Post to Timeline''' - Tick if you want the notification text to be posted on the timeline of the impacted request | ||
| + | :: '''Notification Text''' - Specify the text which will appear in the Hornbill Notification | ||
:* '''Send Reminder''' | :* '''Send Reminder''' | ||
| − | :: This will send an email to the | + | :: This will send an email to the following(if this has been specified). |
::* Owner | ::* Owner | ||
::* Owners Manager | ::* Owners Manager | ||
| − | ::* Team | + | ::* Team (Which the request is assigned to) |
| − | ::* External Email Addresses (multiple) | + | ::* External Email Addresses (multiple - Comma separated) |
| + | |||
:: '''Mailbox''' - Name of Mailbox where the email will originate | :: '''Mailbox''' - Name of Mailbox where the email will originate | ||
:: '''To''' - The Recipient | :: '''To''' - The Recipient | ||
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[[Category:Service Manager]] | [[Category:Service Manager]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 21:02, 26 April 2024
This document can now be found at its new location in the Hornbill Document Library.
