Difference between revisions of "Escalation, Resolution & Closure"
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Escalation, Resolution & Closure | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Escalation, Resolution & Closure | ||
==Introduction== | ==Introduction== | ||
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| + | ===Escalation Optons=== | ||
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| + | The Hornbill platform is provided with an escalation engine, which can help ensure Incidents are managed and Service Level Targets are adhered too. | ||
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| + | Service Level Targets. | ||
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| + | ===Resolution=== | ||
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| + | ===Closure=== | ||
Revision as of 20:01, 29 September 2015
Home > Service Manager > Escalation, Resolution & Closure
Introduction
Escalation Optons
The Hornbill platform is provided with an escalation engine, which can help ensure Incidents are managed and Service Level Targets are adhered too.
Service Level Targets.