Difference between revisions of "Escalate Action Item"
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− | [[File:request_escalate_action.png|400px]] | + | [[File:request_escalate_action.png|right|400px]] |
− | + | === Changing the Priority === | |
+ | |||
+ | Select the priority you wish to change to, from the list of available prioritises. | ||
+ | * This action can be used to escalate to a higher priority, or de-escalated to a lower priority | ||
* A comment to support the change in priority is mandatory | * A comment to support the change in priority is mandatory | ||
* A post will be added to the request's timeline to record the change, who performed it and when it occurred | * A post will be added to the request's timeline to record the change, who performed it and when it occurred | ||
* The post can have it's level of visibility changed to be visible to the the customer of the request on the portals, team only, owner only etc | * The post can have it's level of visibility changed to be visible to the the customer of the request on the portals, team only, owner only etc |
Revision as of 17:53, 12 April 2017
Home > Service Manager
IntroductionThe Escalste Action within a request enables the manual escalation or de-escalation of the request's priority. |
Related Articles |
Changing the Priority
Select the priority you wish to change to, from the list of available prioritises.
- This action can be used to escalate to a higher priority, or de-escalated to a lower priority
- A comment to support the change in priority is mandatory
- A post will be added to the request's timeline to record the change, who performed it and when it occurred
- The post can have it's level of visibility changed to be visible to the the customer of the request on the portals, team only, owner only etc