Difference between revisions of "Escalate Action Item"
Jump to navigation
Jump to search
| Line 14: | Line 14: | ||
|} | |} | ||
| + | |||
| + | [[File:request_escalate_action.png|400px]] | ||
| + | |||
| + | This action item allows for the changing of the request's priority. The Priority can be escalated and de-escalated. | ||
| + | * A comment to support the change in priority is mandatory | ||
| + | * A post will be added to the request's timeline to record the change, who performed it and when it occurred | ||
| + | * The post can have it's level of visibility changed to be visible to the the customer of the request on the portals, team only, owner only etc | ||
Revision as of 17:48, 12 April 2017
Home > Service Manager
IntroductionThe Escalste Action within a request enables the manual escalation or de-escalation of the request's priority. |
Related Articles |
This action item allows for the changing of the request's priority. The Priority can be escalated and de-escalated.
- A comment to support the change in priority is mandatory
- A post will be added to the request's timeline to record the change, who performed it and when it occurred
- The post can have it's level of visibility changed to be visible to the the customer of the request on the portals, team only, owner only etc