Difference between revisions of "Email Templates"
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In [[What_is_Service_Manager? |''Service Manager'']], Email templates can be created to allow automated responses to be created to requests. These are driven by [[What_is_workflow? |workflow]] so the relevant email is sent when the BPM requires it. | In [[What_is_Service_Manager? |''Service Manager'']], Email templates can be created to allow automated responses to be created to requests. These are driven by [[What_is_workflow? |workflow]] so the relevant email is sent when the BPM requires it. | ||
Revision as of 13:24, 22 January 2015
Home > Administration > Email Administration > Templates
In Service Manager, Email templates can be created to allow automated responses to be created to requests. These are driven by workflow so the relevant email is sent when the BPM requires it.
You set up up an email template using the Hornbill Administration. Please see this Video for how to for this...