Email Integration

Overview

The hornbill platform can operate as an enterprise class stand-alone email system or can integrate with your corporate e-mail infrastructure

Protocol Support

The Hornbill platform has comprehensive support for all open industry standard protocols. For details please see the E-Mail Protocol Support

Sending Email from a custom domain

Because Hornbill is a cloud solution, when sending e-mails from your Hornbill instance, you may want to send those e-mails from your corporate domain rather than a .hornbill.com sub-domain. There are two configuration possibilities to achieve that

• Using the Sender Policy Framework (SPF) standard - this is the most straightforward scheme to implement, you simply add your domain to the hornbill instance and ensure the your DNS includes a directive in your SPF policy to tell mail servers out there that you are authorising mail messages coming from our servers to be from someone@yourdomain.com - because of automated SPF checks done by our servers during configuration this can easily be set up by our customers without our assistance.

• Using SMTP Smart Host - instead of our servers taking care of mail routing, we can instead simply route all outbound e-mails for your specified domain to an SMTP relaying server of your choice. Typically this is your own enterprise SMTP server which you have to provide us access to (generally by creating special firewall rules to enable our servers to connect. This approach is generally more complicated and will most likely need our assistance. Because of the potential of blacklisting, we are very cautious about this type of configuration and will generally try to avoid this. In special circumstances we may be able to offer this setup but at an additional cost.