Email Administration

Introduction

Hornbill includes some powerful email integration capabilities. This is performed in Hornbill Administration in the context of Instance Configuration under the "Email" menu item.

Outbound Mail Routing

The Outbound Mail Routing allows you to configure how emails are sent from your Hornbill instance. Configuration options include setting your email to either be sent directly from Hornbill or to use a SMTP Smart Host to redirect your email.

Domain Name
Enable Processing Inbound Mail
Address Format
Outbound Routing Mode

Shared Mailboxes

Configuring a Shared Mailbox enables Hornbill to import mail from an existing mail server account using either the industry standard POP3 or IMAP protocols. To link the outbound configuration with the Shared Mailbox, you must set a default address (based on the created Domain) via the "Addresses" tab of the Shared Mailbox properties.

Start Setting Up Your Mailbox

Templates

Email templates can be used to pre-populate emails with information to create a standard format for outbound emails. Emails may be sent automatically from Business Process Workflows or manually from within an app.

App Selection
Entity Selection
Email Editor
Variables

Routing Rules

The Email Routing Rules provide a way of automating the delivery and actions that occur on emails that are received into Hornbill. This may be simply redirecting the email message to a particular shared mailbox or applying advance operations that are provided by the different Hornbill Apps. Each Email Routing rules allow you to define expressions to verify the content of the incoming emails in order for that rule to apply.

Create Rules
Automate the processing of emails
Assign incoming emails to Shared Mailboxes

Email Settings

Hornbill has a wide range of advanced settings to enable you to manage how emails are used and controlled. These settings are accessed in Administration under Home > System > Settings > Advanced Settings. Some of the more commonly used settings are listed below.

mail.autoresponder.enable - Enables auto responder rules processing
mail.importer.enabled - Set this to 'on' if you want the server to process inbound POP3 and IMAP mail.
mail.inbound.allowDirectPersonalMailboxRouting - Enables/Disables direct inbound routing to personal mailboxes
mail.inbound.enabled - Enables/Disables the ESP mail server from receiving any mail via inbound SMTP
mail.inbound.maxMessageSize - Sets the maximum allowable message size (in megabytes) to accept. Specify ZERO for no limit (not recommended)
mail.importer.pollInterval - Sets the importer poll interval in seconds
mail.messageTracking.inbound - If enabled, the ESP server will keep a copy of each message received
mail.messageTracking.outbound - If enabled, the ESP server will keep a copy of each message sent