Email Administration

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Introduction

Hornbill includes some powerful email integration capabilities. This is performed in Hornbill Administration in the context of Instance Configuration under the "Email" menu item.

Features

Instance

• Domains

This is where the outbound mail functionality is configured. It is best practice to allow your mail server to act as an SMTP Smart Host which relays mail, originating from your Hornbill instance, on to the intended recipients.

• Routing Rules

Once emails arrive in your Hornbill instance, it is possible to configure certain actions based on the email content.

• Shared Mailboxes

Configuring a Shared Mailbox enables Hornbill to import mail from an existing mail server account using either the industry standard POP3 or IMAP protocol. To link the outbound configuration with the Shared Mailbox, you must set a default address (based on the created Domain) via the "Addresses" tab of the Shared Mailbox properties.

Application

• Templates

Archiving Emails

The Shared Mailboxes can be configured to automatically move the email into a folder of your choice. In the context of Collaboration Core.

• webapp.email.archive.enabled

- The default setting for this is 'ON'

- When this setting is set to 'OFF' the email will remain in its current folder and the default folder setting will be ignored

• webapp.eamil.archive.folderName

- The default folder name for this is 'Deleted Items'

- This setting applies to all Shared Mailboxes that Service Manager Users have access to.

Email Settings

Hornbill has a wide range of settings to enable you to control how email is handled. These will be specific to the context of the application you are working on. General Email Settings are located in your Instance Configuration.

A few of the settings are explained below, to see the full range of settings available navigate as follows

1. ) Open Hornbill Administration
2. ) Select the instance context you require from the Application selector in the top left
3. ) Under the left hand menu option 'Settings' select 'Application'
4. ) Application Settings -> Use the filter and type webapp.email to see the available options.

• mail.autoresponder.enable - Enables auto responder rules processing
• mail.importer.enabled - Set this to 'on' if you want the server to process inbound POP3 and IMAP mail.
• mail.inbound.allowDirectPersonalMailboxRouting - Enables/Disables direct inbound routing to personal mailboxes
• mail.inbound.enabled - Enables/Disables the ESP mail server from receiving any mail via inbound SMTP
• mail.inbound.maxMessageSize - Sets the maximum allowable message size (in megabytes) to accept. Specify ZERO for no limit (not recommended)
• mail.importer.pollInterval - Sets the importer poll interval in seconds
• mail.messageTracking.inbound - If enabled, the ESP server will keep a copy of each message received
• mail.messageTracking.outbound - If enabled, the ESP server will keep a copy of each message sent