Difference between revisions of "Email Action Item"

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* Service
 
* Service
 
=== Email Template ===
 
=== Email Template ===
 +
  
 
== Recipients ==
 
== Recipients ==

Revision as of 10:50, 8 April 2016

Home > Service Manager

Introduction

The Email Action within a request enables the sending of emails directly from the request to any recipient that you wish to communicate with regarding that particular request. Email communication sent from a request is captured in the Timeline to help track and view all outbound emails send about that request.

Administration

Access

  • Shared Mailbox
  • Service

Email Template

Recipients

Attachments

Snippets

Sharing

Variables

Visibility

Timeline