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| − | {{bluebanner|[[Main_Page|Home]] > [[Administration]] > [[IT_Operations_Management|IT Operations Management]] > [[ITOM_Package_Library|ITOM Package Library]] > Dynatrace ITOM|[[:Category:ITOM|Index]]}}
| + | This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill Document Library]. |
| − | [[File:dynatrace_logo.png|dynatrace_logo.png|250px]]
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| − | {{IntroAndLinks|The Dynatrace package for Hornbill's IT Operations Management (ITOM) contains an administrative operation that allows you to manage Problems in your on-premise Dynatrace deployment.
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| − | <!-- Related Links go here -->
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| − | :* [[IT_Operations_Management|IT Operations Management]]
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| − | :* [[Business_Process_Designer|Business Process Designer]]
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| − | :* [[Hornbill_KeySafe|KeySafe]]
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| − | }}
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| − | ==Target Environment Requirements==
| + | [[file:hornbill-document-library.png|ITOM Package Reference|link=https://docs.hornbill.com/itom-packages/welcome]] |
| − | | + | [[Category:HDOC]] |
| − | ===Script Execution Machine Requirements===
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| − | * If the script execution policy on the machine executing these operations is set to Restricted, then this will need to be updated to something less restrictive. See the [https://docs.microsoft.com/en-us/powershell/module/microsoft.powershell.security/set-executionpolicy?view=powershell-6 PowerShell Documentation] for more information.
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| − | ==KeySafe Configuration==
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| − | [[File:Itomtarget_keysafe.png|300px|right|link=https://wiki.hornbill.com/images/d/d2/Itomtarget_keysafe.png]] | |
| − | [[File:Dynatracemanaged_keysafe.png|300px|right|link=https://wiki.hornbill.com/images/8/8e/Dynatracemanaged_keysafe.png]]
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| − | When creating SIS jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment, and will require an additional KeySafe Key to hold the account credentials to connect to Dynatrace.
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| − | To configure your '''Target Machine''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''':
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| − | * In the Admin console, navigate to: System > Security > KeySafe;
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| − | * Click on + then select <code>Username + Password</code>;
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| − | * Give the KeySafe Key a Title (this is the name/identifier for the target machine account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Business Process or Runbook);
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| − | * Optionally add a description;
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| − | * Populate the Username field with the domain/local account username for the account being used on the target machine;
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| − | * Populate the Password field with the password for the above account;
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| − | * Select Create Key to save.
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| − | To configure your '''Dynatrace''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''':
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| − | * In the Admin console, navigate to: System > Security > KeySafe;
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| − | * In the '''Type''' field, select <code>Dynatrace Managed</code>
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| − | * Give the API Key a title (this is the name/identifier for the Dynatrace account as you will see it when using the Integration Call node in your business process)
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| − | * Optionally add a description
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| − | * API Token - this should be populated with an API Token generated against a Dynatrace account with permission to be able to perform the selected operations;
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| − | * Endpoint - this should be populated with the API Endpoint for your Dynatrace instance. For example: https://{your-domain}/e/{your-environment-id}/api/v1 where {your-domain} should be replaced by the host domain of the Dynatrace instance, and {your-environment-id} should be replaced with your Dynatrace environment ID.
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| − | * Click '''Create Key''' to save
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| − | See screenshots to the right for examples.
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| − | ==Package Operations==
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| − | [[File:dynatrace_job.png|300px|right|link=https://wiki.hornbill.com/images/b/b2/Dynatrace_job.png]]
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| − | The Dynatrace package contains the following operations, than can be used to create ITOM Jobs directly, or included in your [[Business_Process_Designer|Business Processes]] and/or IT Operations Management Rubooks.
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| − | ===Problem Comment===
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| − | This operation can be used to add a Comment to a Dynatrace Problem.
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| − | ====Extra Credentials====
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| − | This operation requires an extra credential to be provided:
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| − | * Credential Reference: <code>credential1</code>
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| − | * Credential Keysafe Key Type: <code>Dynatrace Managed</code>
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| − | ====Input Parameters====
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| − | * <code>ProblemID</code> '''(MANDATORY)''' - The ID of the Problem to add the Comment to
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| − | * <code>Comment</code> '''(MANDATORY)''' - The body of the Comment
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| − | * <code>Context</code> - The context of the comment. It can contain any additional information
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| − | * <code>User</code> - The author of the comment
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| − | ====Output Parameters====
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| − | * <code>errors</code> - Any errors returned by the operation.
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| − | * <code>outcome</code> - Outcome of the operation. Can be OK or FAIL.
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| − | * <code>commentId</code> - The ID of the Comment that was created
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| − | ===Problem Close===
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| − | This operation can be used to Close a Dynatrace Problem.
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| − | ====Extra Credentials====
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| − | This operation requires an extra credential to be provided:
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| − | * Credential Reference: <code>credential1</code>
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| − | * Credential Keysafe Key Type: <code>Dynatrace Managed</code>
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| − | ====Input Parameters====
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| − | * <code>ProblemID</code> '''(MANDATORY)''' - The ID of the Problem to add the Comment to
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| − | * <code>Comment</code> '''(MANDATORY)''' - The body of the Comment
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| − | ====Output Parameters====
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| − | * <code>errors</code> - Any errors returned by the operation.
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| − | * <code>outcome</code> - Outcome of the operation. Can be OK or FAIL.
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| − | * <code>commentId</code> - The ID of the Comment that was created
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| − | * <code>closing</code> - The problem is in process of closing (true) or closed (false).
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| − | [[Category:ITOM]] | |
