Difference between revisions of "Customer Portal"
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[[What_is_progressive_capture? |Progressive capture]] is used to gather details about what is wanted and create the relevant request. This is usually an [[What_are_Incidents? |incident]] or a [[What_are_Service_requests? |service request]]. | [[What_is_progressive_capture? |Progressive capture]] is used to gather details about what is wanted and create the relevant request. This is usually an [[What_are_Incidents? |incident]] or a [[What_are_Service_requests? |service request]]. | ||
Co-workers can also track any requests that have been created for them (by any means). | Co-workers can also track any requests that have been created for them (by any means). | ||
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| + | ==Self Service == | ||
| + | [[File:13_v2._Self_Service.png| 500px| self service]] | ||
Revision as of 11:30, 7 May 2014
Self Service
Service Manager provides a Self Service capability so that Co-workers to ask for help in a structured way from the Service desk without calling or emailing.
You can launch Self Service using the ring on the navigation bar.
Progressive capture is used to gather details about what is wanted and create the relevant request. This is usually an incident or a service request. Co-workers can also track any requests that have been created for them (by any means).
Self Service
