Difference between revisions of "Customer Portal"
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[[File:Self_Service.png| Self Service]] '''Self Service''' | [[File:Self_Service.png| Self Service]] '''Self Service''' | ||
| − | [[What_is_Service_Manager? |''Service manager'']] provides | + | [[What_is_Service_Manager? |''Service manager'']] provides a Self Service capability so that [[What_are_Co-Workers? |Co-workers]] to ask for help in a structured way from the Service desk without calling or emailing. |
You can launch Self Service using the ring ([[File:Self_Service.png| 16px| Self Service]]) on the navigation bar. | You can launch Self Service using the ring ([[File:Self_Service.png| 16px| Self Service]]) on the navigation bar. | ||
Revision as of 13:31, 24 April 2014
Self Service
Service manager provides a Self Service capability so that Co-workers to ask for help in a structured way from the Service desk without calling or emailing.
You can launch Self Service using the ring () on the navigation bar.
Progressive capture is used to gather details about what is wanted and create the relevant request. This is usually an incident or a service request. Co-workers can also track any requests that have been created for them (by any means).