Difference between revisions of "Customer Portal"
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| − | [[What_is_Service_Manager? |''Service manager'']] provides an interface for [[What_are_Co-Workers? |Co-workers]] to ask for help in a structured way from the Service desk without calling or emailing. You can launch Self Service using the ring icon ( | + | [[What_is_Service_Manager? |''Service manager'']] provides an interface for [[What_are_Co-Workers? |Co-workers]] to ask for help in a structured way from the Service desk without calling or emailing. You can launch Self Service using the ring icon ([[File:Self_Service.png| 16pv| Sel Service]]) on the navigation bar. [[What_is_progressive_capture? |Progressive capture]] is used to gather details about what is wanted and create the relevant request. This is usually an [[What_are_Incidents? |incident]] or a [[What_are_Service_requests? |service request]]. |
Co-workers can also track any requests that have been created for them (by any means). | Co-workers can also track any requests that have been created for them (by any means). | ||
Revision as of 10:35, 22 April 2014
Service manager provides an interface for Co-workers to ask for help in a structured way from the Service desk without calling or emailing. You can launch Self Service using the ring icon (
) on the navigation bar. Progressive capture is used to gather details about what is wanted and create the relevant request. This is usually an incident or a service request.
Co-workers can also track any requests that have been created for them (by any means).