Difference between revisions of "Customer Feedback"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/customer-feedback/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Customer Feedback|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/customer-feedback/]] | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| − | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[ | + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Service Details]] > [[Services Request Configuration]] > Customer Feedback |
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== Related Articles == | == Related Articles == | ||
:* [[Service Details]] | :* [[Service Details]] | ||
| − | :* [[Request Configuration]] | + | :* [[Services_Request_Configuration|Services Request Configuration]] |
:* [[Self_Service|Self Service]] | :* [[Self_Service|Self Service]] | ||
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: * '''Enable Questions''' - With this enabled any questions which have been configured will be presented to the customer when they are providing feedback. If you do not wish to show configured questions to the customer, simply disable this option you do not need to remove the questions themselves. | : * '''Enable Questions''' - With this enabled any questions which have been configured will be presented to the customer when they are providing feedback. If you do not wish to show configured questions to the customer, simply disable this option you do not need to remove the questions themselves. | ||
: * '''Feedback Expiry''' - If required you can define the number of days the customer has to provide the feedback. If the value is set to 0, the request for feedback will '''NOT''' expire. If a number of days are selected, the request for feedback on a request will automatically be removed once the specified number of days has passed. | : * '''Feedback Expiry''' - If required you can define the number of days the customer has to provide the feedback. If the value is set to 0, the request for feedback will '''NOT''' expire. If a number of days are selected, the request for feedback on a request will automatically be removed once the specified number of days has passed. | ||
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== Creating Customer Feedback Questions == | == Creating Customer Feedback Questions == | ||
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It is possible to use the reporting and advanced analytics options in the admin tool to create reports, measures and widgets to analyse the customer feedback received. | It is possible to use the reporting and advanced analytics options in the admin tool to create reports, measures and widgets to analyse the customer feedback received. | ||
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| − | [[Category: | + | [[Category:HDOC]][[Category:Videos]] |
Latest revision as of 00:06, 17 February 2024
This document can now be found at its new location in the Hornbill Document Library.
