Difference between revisions of "Corporate Service Level Agreements"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/overview/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Shared Service Level Agreements|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/overview/]] | ||
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{{DISPLAYTITLE:Corporate Service Level Agreements}} | {{DISPLAYTITLE:Corporate Service Level Agreements}} | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
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:* [[Structure_Service_Level_Management|Overview of the Service Level Management Structure]] | :* [[Structure_Service_Level_Management|Overview of the Service Level Management Structure]] | ||
:* [[Service Level Rules Builder]] | :* [[Service Level Rules Builder]] | ||
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:* [[Service Level Agreements]] | :* [[Service Level Agreements]] | ||
:* [[Escalation Actions]] | :* [[Escalation Actions]] | ||
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When a Corporate Service Level Agreement is first created it will not be available to be used until it is associated to one or more of the '''Services''' you offer. In order to associate it to a '''Service''', visit a '''Service''' record > SLA's tab > and use the '''Link''' button to associate the Corporate SLA. Once the Corporate SLA is associated to one or more '''Services''', you will be able to see which '''Services''' it is linked to from this tab. | When a Corporate Service Level Agreement is first created it will not be available to be used until it is associated to one or more of the '''Services''' you offer. In order to associate it to a '''Service''', visit a '''Service''' record > SLA's tab > and use the '''Link''' button to associate the Corporate SLA. Once the Corporate SLA is associated to one or more '''Services''', you will be able to see which '''Services''' it is linked to from this tab. | ||
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| − | [[Category: | + | [[Category:HDOC]][[Category:Videos]] |
Latest revision as of 23:41, 8 April 2024
This document can now be found at its new location in the Hornbill Document Library.
