Difference between revisions of "Corporate Service Level Agreements"

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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/overview/ Hornbill Document Library].
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[[file:hornbill-document-library.png|Shared Service Level Agreements|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/overview/]]
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When a Corporate Service Level Agreement is first created it will not be available to be used until it is associated to one or more of the '''Services''' you offer.  In order to associate it to a '''Service''', visit a '''Service''' record > SLA's tab > and use the '''Link''' button to associate the Corporate SLA.  Once the Corporate SLA is associated to one or more '''Services''', you will be able to see which '''Services''' it is linked to from this tab.
 
When a Corporate Service Level Agreement is first created it will not be available to be used until it is associated to one or more of the '''Services''' you offer.  In order to associate it to a '''Service''', visit a '''Service''' record > SLA's tab > and use the '''Link''' button to associate the Corporate SLA.  Once the Corporate SLA is associated to one or more '''Services''', you will be able to see which '''Services''' it is linked to from this tab.
 
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[[Category:Service Manager]][[Category:Videos]]
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Latest revision as of 23:41, 8 April 2024

This document can now be found at its new location in the Hornbill Document Library.

Shared Service Level Agreements