Difference between revisions of "Connections"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-connections Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service Connections|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-connections]] | ||
| + | <!-- | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
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* Have the ability to add '''Comments''' to any customer facing updates in the request timeline | * Have the ability to add '''Comments''' to any customer facing updates in the request timeline | ||
* Have the ability to add '''New''' updates to the request | * Have the ability to add '''New''' updates to the request | ||
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| − | The connected users will | + | The connected users will NOT be able to add attachments, resolve, cancel or provide feedback on closure of the request. |
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| + | {{infobox|In order for Connections to view and download attachments, the setting '''guest.servicemanager.portal.request.canConnectionsViewAttachments''' needs to be enabled.}} | ||
==Remove Connection== | ==Remove Connection== | ||
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Connections will have an option via the '''Connections''' section on the request to remove themselves from being a connection to the request. | Connections will have an option via the '''Connections''' section on the request to remove themselves from being a connection to the request. | ||
* If a connection removes themselves as a connection to a request, they will no longer have rights to view the request. | * If a connection removes themselves as a connection to a request, they will no longer have rights to view the request. | ||
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| + | ==Connection Comparison== | ||
| + | <br> | ||
| + | [[File:Connection Comparison.png|800px|left|border]] | ||
[[category:Service Manager]] | [[category:Service Manager]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 15:30, 19 April 2024
This document can now be found at its new location in the Hornbill Document Library.
