Difference between revisions of "Configuration Item Explorer"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/configuration-management/configuration-item-explorer Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Configuration Item Explorer|link=https://docs.hornbill.com/servicemanager-user-guide/configuration-management/configuration-item-explorer]] | ||
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| − | __NOTOC__[[Main Page|Home]] > [[Configuration Manager]] | + | __NOTOC__[[Main Page|Home]] > [[Configuration Manager]] > Configuration Item Explorer |
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==Introduction== | ==Introduction== | ||
| − | The Configuration Item Explorer provides a graphical representation of associated or linked CIs. The explorer can be launched from within the Configuration Manager app, or from other views where the Configuration App plug in is available. Typically this would be from Configuration Item views | + | The Configuration Item Explorer provides a graphical representation of associated or linked CIs. The explorer can be launched from within the Configuration Manager app, or from other views where the Configuration App plug in is available. Typically this would be from Configuration Item views such as: |
| + | * Service records | ||
| + | * Request records | ||
| + | *Asset records | ||
The Explorer can be used to view and define relationships between Configuration Items. | The Explorer can be used to view and define relationships between Configuration Items. | ||
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:* [[Configuration Items]] | :* [[Configuration Items]] | ||
:* [[Configuration Items List]] | :* [[Configuration Items List]] | ||
| − | :* [[ | + | :* [[Service Manager Administration]] |
| + | :* [[Asset_Management|Asset Management]] | ||
| + | :* [[Service Portfolio]] | ||
:* [[Service Assets|Service Assets]] | :* [[Service Assets|Service Assets]] | ||
|} | |} | ||
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* To hide or contract an explorer level, click on the '''-''' icon of a Configuration Item | * To hide or contract an explorer level, click on the '''-''' icon of a Configuration Item | ||
* By Default the explorer is set to expand to a maximum of 3 levels, but this can be configured in the admin tool under Home > Configuration Manager > Applications Settings and the app.cm.explorer.diagram.level.max system setting | * By Default the explorer is set to expand to a maximum of 3 levels, but this can be configured in the admin tool under Home > Configuration Manager > Applications Settings and the app.cm.explorer.diagram.level.max system setting | ||
| + | |||
| + | ===In Policy=== | ||
Each Configuration Item will either be flagged as being '''In Policy''' or not, denoted on the explorer by a '''Tick''' or '''Cross''' icon. | Each Configuration Item will either be flagged as being '''In Policy''' or not, denoted on the explorer by a '''Tick''' or '''Cross''' icon. | ||
* Configuration Items can be moved in or out of '''Policy''' by clicking on the icon and switching it from a '''Tick or a '''Cross'' | * Configuration Items can be moved in or out of '''Policy''' by clicking on the icon and switching it from a '''Tick or a '''Cross'' | ||
| − | + | * Configuration Items which do not have a '''Tick''' or '''Cross''' can't be marked as in or out of Policy, typically this will be Users etc | |
| − | + | ||
| − | + | ===Viewing Relationship Links=== | |
| + | |||
| + | Inherited relationships between Configuration Items will be shown in the explorer. These could be based on Assets being linked to other Assets or Services in Service Manager, or where Assets have been linked to a Request, or where a Request has an Owner, or a document has been linked to an Asset. | ||
| + | * If no Dependancy Relationships exist between two Configuration Items then the link with say '''Not Set''' | ||
| + | * If an existing Dependancy and Impact Relationship exists between two Configuration Items then the link will show the '''Dependancy''' relationship and the colour will indicate the impact level | ||
| + | * Clicking on a link will allow the Dependancy and Impact to be viewed and edited. | ||
==Explorer View Filters== | ==Explorer View Filters== | ||
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| − | [[Category: | + | [[Category:Service Manager]] |
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 18:00, 19 April 2024
This document can now be found at its new location in the Hornbill Document Library.
