Collaboration

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Introduction The Hornbill Collaboration app is a core part of the Hornbill solution and is available to all Hornbill Users. The Collaboration app is focused at providing new and easy ways of communicating within your organization and creates an environment where users can work together to achieve shared goals.

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Home

You can access the features of the Collaboration app from the Collaboration icon on the App Menu. The available features will depend on your rights and roles.

• Company Home

Employee Portal Lanading page. This configurable company home page, consists of widgets that link you to Service Catalogs, Workspaces, Links, Service Desk Requests, and much more.

• My Services

Access to the Service Catalog

This may not appear, if the Employee Portal has been enabled, and will be replaced by a Company Home option as described above.

• News Feed

The News Feed is a collation of all the posts and comments made in activity streams that you are following.

• My Profile

Your profile is your identity in Hornbill. Information that you provide can help others know more about you. Your settings can determine how you interact with other users.

• My Activities

Activities are your to do list. These can be created manually from your activities views, from entity views in installed line of business applications, and or created automatically by workflow in a Business process

• Co-Workers

The Co-workers acts as a staff directory for all the users in Hornbill. From this list you can search for co-workers to get contact information such as an email address or phone number.

• Workspaces

A Workspace is a place where you can bring together a group of Users to collaborate around a common topic.

• Conversations

Conversations are a way to discuss anything between Co-workers, in a more informal way than Workspaces.

• Scheduled Jobs

Manage your reoccurring jobs. Activities can be scheduled to automatically reoccur on definable intervals.

• Sites

Search and View Sites

• Achievements

Create and give your co-workers achievement awards for great work or collaboration.

Customers

• Contacts

Create, Manage, and view all your contacts that are external to your business

• Organizations

Create, Manage, and view information about organizations that are external to your business

Email

The Email menu item is available when you have been given access to one or more Shared Mailboxes. Shared mailboxes are created to allow a group of users to share a single mailbox for both outgoing and incoming email, all using a common email address.

• Mailboxes

The Mailboxes View gives you access to the Shared Mailboxes that you have been given access to.