Change Calendar

Home > Service Manager

Introduction

The Change Calendar provides a view of the scheduled changes and release packages. This gives an indication of the availability of a change or the possible disruption of a change being implemented.

Calendar

The Calendar provides a month by month view of the scheduled changes and releases. Changes and releases will only be visible if a schedule date has been added manually to the request using the Schedule Action Item on the request, or automatically using the schedule change / release business process options.

Views

On the tool bar there are a number of views that have been provides that allow you to filter the calendar to only show particular changes or releases. These views include

Changes

This option will only show Change Requests which have been scheduled on the Calendar

Releases

This option will only show Releases which have been scheduled on the Calendar

All

This option will show both Change Requests and Releases which have been scheduled on the Calendar

All Requests

This option will show all requests irrespective of ownership or which Service they have been raised against

My Requests

This option will show all the Changes and Releases that are owned or assigned to the person viewing the calendar

My Services

By selecting the My Services option, only the Changes or Releases that are associated to the services that the user supports are visible. This can be filtered down to an individual Service by selecting a service that is listed under this option.

The calendar can be filtered to show requests that come under a particular authorization status. These include:

Not Authorized

View changes that where the authorization is still pending

Authorized

View changes that have been authorized

Rejected

View changes that have been rejected

All

When All is selected, requests in the calendar can still be identified as Authorized by the green flag along the left side of the scheduled request, and Not Authorized with a blue flag along the left side of the scheduled change. In addition the type of request can be identified by it's icon on the scheduled entry.

Status Colors

The status of changes and releases on the calendar can be easily seen by the following color scheme

Blue

The change is in an open state

Green

The change has been successfully resolved

Grey

The change record has been closed

Change Freeze Periods

Users with the Full Change Management Access or the Full Release Management Access roles will be able to add and manage global change freeze periods on the Change Calendar.

Adding a new Change Freeze period

Users with the above roles will be able to select the

icon to add, edit or remove change freeze periods.

To add a new change freeze period select the + icon

Provide a start and end date and time
Provide a change freeze description

Edit or Delete Change Freeze Periods

Select the

icon and either the pencil to edit the date / times or description of the change freeze, or the trash can to permanently delete the change freeze period

All Active change freeze periods will be visible on the change calendar and are indicated by a grey colour in the calendar dates.

Hovering over a change freeze period will display more information
Change Freeze periods are automatically checked on Change and Release requests when users attempt to schedule dates to the change calendar. Collisions are highlighted, and enforced.

Access

The following roles are required to view and use this feature

Change Calendar Viewer

This role will enable the Change Calendar menu item under Service Manager. View only access to the Request List for changes will also be available.

Collaboration Role

This role is required for all users using the Hornbill portal.