Difference between revisions of "Change Calendar"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/change-calendar/overview/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Change Calendar|link=https://docs.hornbill.com/servicemanager-user-guide/change-calendar/overview/]] | ||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > Service Manager | __NOTOC__[[Main Page|Home]] > Service Manager | ||
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== Calendar == | == Calendar == | ||
| + | {{#ev:youtube|TaXJJt19ykQ|400|right}} | ||
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The Calendar provides a month by month view of the scheduled changes and releases. Changes and releases will only be visible if a schedule date has been added manually to the request using the [[Schedule Action Item]] on the request, or automatically using the schedule change / release business process options. | The Calendar provides a month by month view of the scheduled changes and releases. Changes and releases will only be visible if a schedule date has been added manually to the request using the [[Schedule Action Item]] on the request, or automatically using the schedule change / release business process options. | ||
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:: When All is selected, requests in the calendar can still be identified as ''Authorized'' by the green flag along the left side of the scheduled request, and ''Not Authorized'' with a blue flag along the left side of the scheduled change. In addition the type of request can be identified by it's icon on the scheduled entry. | :: When All is selected, requests in the calendar can still be identified as ''Authorized'' by the green flag along the left side of the scheduled request, and ''Not Authorized'' with a blue flag along the left side of the scheduled change. In addition the type of request can be identified by it's icon on the scheduled entry. | ||
| − | Status Colors | + | ===Status Colors=== |
| − | :* ''Blue'' | + | The status of changes and releases on the calendar can be easily seen by the following color scheme |
| + | :* '''Blue''' | ||
:: The change is in an ''open'' state | :: The change is in an ''open'' state | ||
| − | :* ''Green'' | + | :* '''Green''' |
| − | :: The change has been successfully | + | :: The change has been successfully ''resolved'' |
| − | :* ''Grey'' | + | :* '''Grey''' |
| − | :: The change record has been closed | + | :: The change record has been ''closed'' |
| + | |||
| + | == Change Freeze Periods == | ||
| + | |||
| + | Users with the '''Full Change Management Access''' or the '''Full Release Management Access''' roles will be able to add and manage global change freeze periods on the Change Calendar. | ||
| + | |||
| + | * Adding a new Change Freeze period | ||
| + | : Users with the above roles will be able to select the [[File:Change_Calendar_Freeze_period.png]] icon to add, edit or remove change freeze periods. | ||
| + | :* To add a new change freeze period select the '''+''' icon | ||
| + | ::* Provide a start and end date and time | ||
| + | ::* Provide a change freeze description | ||
| + | |||
| + | * Edit or Delete Change Freeze Periods | ||
| + | : Select the [[File:Change_Calendar_Freeze_period.png]] icon and either the '''pencil''' to edit the date / times or description of the change freeze, or the '''trash can''' to permanently delete the change freeze period | ||
| + | |||
| + | All Active change freeze periods will be visible on the change calendar and are indicated by a '''grey''' colour in the calendar dates. | ||
| + | * Hovering over a change freeze period will display more information | ||
| + | * Change Freeze periods are automatically checked on Change and Release requests when users attempt to schedule dates to the change calendar. Collisions are highlighted, and enforced. | ||
== Access == | == Access == | ||
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:* '''Collaboration Role''' | :* '''Collaboration Role''' | ||
:: This role is required for all users using the Hornbill portal. | :: This role is required for all users using the Hornbill portal. | ||
| − | [[Category: | + | --> |
| + | [[Category:HDOC]][[category:Videos]] | ||
Latest revision as of 22:51, 1 February 2024
This document can now be found at its new location in the Hornbill Document Library.
