Difference between revisions of "Change Calendar"
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− | :: When All is selected, changes in the calendar can still be identified as ''Authorized'' by the green flag along the left side of the scheduled change, and Not Authorized with a red flag along the left side of the scheduled change. | + | :: When All is selected, changes in the calendar can still be identified as ''Authorized'' by the green flag along the left side of the scheduled change, and ''Not Authorized'' with a red flag along the left side of the scheduled change. |
== Access == | == Access == |
Revision as of 16:27, 18 March 2017
Home > Service Manager
IntroductionThe Change Calendar provides a view of the scheduled changes and release packages. This gives an indication of the availability of a change or the possible disruption of a change being implemented. |
Related Articles |
Calendar
The Calendar provides a month by month view of the scheduled changes. Changes will only be visible if a schedule date has been added to the request using the Schedule Action Item on the request.
Views
On the tool bar there are a number of views that have been provides that allow you to filter the calendar to only show particular changes. These views include
- All Changes
- All changes that have been scheduled will be visible on the Calendar.
- My Changes
- This option will show all the changes that are owned or assigned to the person viewing the calendar
- My Services
- By selecting the My Services option, only the changes that are associated to the services that the user supports are visible. This can be filtered down to an individual Service by selecting a service that is listed under this option.
The calendar can be filtered to show requests that come under a particular authorization status. These include:
- Not Authorized
- Authorized
- All
- When All is selected, changes in the calendar can still be identified as Authorized by the green flag along the left side of the scheduled change, and Not Authorized with a red flag along the left side of the scheduled change.
Access
The following roles are required to view and use this feature
- Change Calendar Viewer
- This role will enable the Change Calendar menu item under Service Manager. View only access to the Request List for changes will also be available.
- Collaboration Role
- This role is required for all users using the Hornbill portal.