Difference between revisions of "Category Action Item"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/category-action/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Category Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/category-action/]] | ||
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{{bluebanner|[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types|Request Types]] > Category Action Item|[[:Category:Service Manager|Index]]}} | {{bluebanner|[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types|Request Types]] > Category Action Item|[[:Category:Service Manager|Index]]}} | ||
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When a category is selected, a description box will appear if a description for that category has been provided. This is to give a user a bit more guidance to selecting the correct category. The description of a category can be defined in Administration under [[Profiles|Category Profiles]]. | When a category is selected, a description box will appear if a description for that category has been provided. This is to give a user a bit more guidance to selecting the correct category. The description of a category can be defined in Administration under [[Profiles|Category Profiles]]. | ||
| + | [[File:CategoryInfoPanel.png|right|300px|link=https://wiki.hornbill.com/images/b/b5/CategoryInfoPanel.png]] | ||
=== Update === | === Update === | ||
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=== Visibility === | === Visibility === | ||
Prior to updating the category, a user can select the visibility level of the update to be added to the Request Timeline. A visibility set to ''Customer'' will allow a customer to view the category change on the portals. A default visibility level can be set using the Service Manager setting '''guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.category''' | Prior to updating the category, a user can select the visibility level of the update to be added to the Request Timeline. A visibility set to ''Customer'' will allow a customer to view the category change on the portals. A default visibility level can be set using the Service Manager setting '''guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.category''' | ||
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Latest revision as of 22:46, 1 February 2024
This document can now be found at its new location in the Hornbill Document Library.
