Category:How To - Email

Introduction

Email queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delivery not happening. The following are some examples:

• Routing Rules - Call Logging
• Routing Rules - Email updates from customer via email or via the portal
• Archiving Emails
• Routing Rules not working
• Summary not being populated in emails
• BPM not sending emails
• BPM sending emails after x number of days
• BPM Error notifyEmailExternalAddress

Related Articles

• Routing Rules - Call Logging
• Routing Rules - Email updates from customer via email or via the portal
• Archiving Emails
• Routing Rules not working
• Summary not being populated in emails
• BPM is not sending emails
• BPM sending emails after x number of days
• BPM Error notifyEmailExternalAddress