Difference between revisions of "Category:How To - Email"

From Hornbill
Jump to navigation Jump to search
 
(30 intermediate revisions by the same user not shown)
Line 1: Line 1:
−
{{DISPLAYTITLE:Hornbill How To: Email}}__NOTOC__
 
 
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
−
__NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Email|Email]] > Email Configuration
+
__NOTOC__[[Main Page|Home]] > [[How To]] >Email
 
</div>
 
</div>
 
{|style="width: 100%"
 
{|style="width: 100%"
Line 7: Line 6:
 
|style="width:73%"|
 
|style="width:73%"|
 
==Introduction==
 
==Introduction==
−
This How To guide is meant to be used in conjunction with the Email Administration guide on https://wiki.hornbill.com/index.php/Email_Administration
+
Email queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delivery not happening. The following are some examples:
−
Email is a very common feature among Hornbill Users and is critical to Business Operations. It is best to read through the wiki pages before going through this How To guide as that way, the examples will make sense.
+
 
−
Because of the importance of emails in business, Email queries are some of the most common queries raised by customers. Queries range from how to set up AutoResponder to Email delivery not happening. The following are some examples:
+
:* Routing Rules - Call Logging
 +
:* Routing Rules - Email updates from customer via email or via the portal
 +
:* Archiving Emails
 +
:* Routing Rules not working
 +
:* Summary not being populated in emails
  
  
Line 17: Line 20:
  
 
== Related Articles ==
 
== Related Articles ==
−
:* [[Email|Archiving Emails]]
+
:* [[Routing Rules - Call Logging|Routing Rules - Call Logging]]
−
:* [[Email|AutoResponder Not working]]
+
:* [[Routing Rules - Email updates from customer via email or via the portal|Routing Rules - Email updates from customer via email or via the portal]]
−
:* [[Email|H_summary not being populated in emails]]
+
:* [[Re-directing Emails|Re-directing Emails]]
 +
:* [[Routing Rules not working|Routing Rules not working]]
 +
:* [[Summary not being populated in emails|Summary not being populated in emails]]
 +
 
 
|}
 
|}
−
 
−
==1. Email updates from customer via email or via the portal==
 
−
In the scenario where a request is updated via email (applied by an analyst or system auto-responder) assuming the application setting “guest.app.requests.notification.notificationType.emailUpdate” is enabled, the owner of the request will get an email notification. Currently, this email notification cannot be chosen and it is system generated.
 
−
 
−
The same is true for a customer update originating from the portal. Assuming the application setting “guest.app.requests.notification.notificationType.portalUpdate” is enabled, the owner of the request will get an email notification. Currently, this email notification cannot be chosen and it is system generated.
 
−
 
−
If people are receiving the “Call Logged” emails that are different from the generic system emails, this could be because they have specified this within the service.
 

Latest revision as of 13:13, 23 August 2018

Home > How To >Email

Introduction

Email queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delivery not happening. The following are some examples:

  • Routing Rules - Call Logging
  • Routing Rules - Email updates from customer via email or via the portal
  • Archiving Emails
  • Routing Rules not working
  • Summary not being populated in emails

Related Articles

Retrieved from "https://wiki.hornbill.com/index.php?title=Category:How_To_-_Email&oldid=19118"