Difference between revisions of "Assign Action Item"
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m (Jamesa moved page Assign to Assign Action Item without leaving a redirect) |
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− | + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/assign-action/ Hornbill Document Library]. | |
− | [[ | + | |
− | + | [[file:hornbill-document-library.png|Assign Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/assign-action/]] | |
+ | <!-- | ||
+ | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
+ | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Assign Action Item | ||
+ | </div> | ||
+ | {|style="width: 100%" | ||
+ | |- valign="top" | ||
+ | |style="width:73%"| | ||
+ | ==Introduction== | ||
The Assign Action allows a user to assign or reassign the request to another team or specific individual. | The Assign Action allows a user to assign or reassign the request to another team or specific individual. | ||
+ | |style="width:5%"| | ||
+ | | | ||
+ | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
+ | |||
+ | == Related Articles == | ||
+ | :* [[Incident Requests]] | ||
+ | :* [[Problem Records]] | ||
+ | :* [[Service Requests]] | ||
+ | :* [[Change Requests]] | ||
+ | :* [[Release_Requests|Release Requests]] | ||
+ | :* [[Service_Manager_Business_Process_Workflow#Requests|Assignment Workflow Automation]] | ||
+ | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
+ | :* [[Multi-Select_Actions|Multi-Select Actions]] | ||
+ | :* [[Service_Support_Teams|Service Supporting Teams]] | ||
+ | |} | ||
+ | |||
+ | |||
+ | [[File:Assign_Analyst_Status.png|right|400px]] | ||
=== Available Teams === | === Available Teams === | ||
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Decide if the assign action post on the timeline of the request will be customer facing or private to the team working on the request. | Decide if the assign action post on the timeline of the request will be customer facing or private to the team working on the request. | ||
+ | |||
+ | === Take Ownership === | ||
+ | On the request's Information box, a button is made available that allows a user to quickly '''Take Ownership''' of the request without using the Assign action. This button is only visible when | ||
+ | * The user is a member of the currently assigned team. | ||
+ | * The request is not currently assigned to an owner. | ||
+ | --> | ||
+ | [[Category:HDOC]] |
Latest revision as of 18:07, 10 April 2024
This document can now be found at its new location in the Hornbill Document Library.