Difference between revisions of "Assign Action Item"
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| − | + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/assign-action/ Hornbill Document Library]. | |
| − | [[ | + | |
| − | + | [[file:hornbill-document-library.png|Assign Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/assign-action/]] | |
| + | <!-- | ||
| + | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Assign Action Item | ||
| + | </div> | ||
| + | {|style="width: 100%" | ||
| + | |- valign="top" | ||
| + | |style="width:73%"| | ||
| + | ==Introduction== | ||
The Assign Action allows a user to assign or reassign the request to another team or specific individual. | The Assign Action allows a user to assign or reassign the request to another team or specific individual. | ||
| + | |style="width:5%"| | ||
| + | | | ||
| + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
| + | |||
| + | == Related Articles == | ||
| + | :* [[Incident Requests]] | ||
| + | :* [[Problem Records]] | ||
| + | :* [[Service Requests]] | ||
| + | :* [[Change Requests]] | ||
| + | :* [[Release_Requests|Release Requests]] | ||
| + | :* [[Service_Manager_Business_Process_Workflow#Requests|Assignment Workflow Automation]] | ||
| + | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
| + | :* [[Multi-Select_Actions|Multi-Select Actions]] | ||
| + | :* [[Service_Support_Teams|Service Supporting Teams]] | ||
| + | |} | ||
| + | |||
| + | |||
| + | [[File:Assign_Analyst_Status.png|right|400px]] | ||
=== Available Teams === | === Available Teams === | ||
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=== Analysts Presence and Availability === | === Analysts Presence and Availability === | ||
| − | When deciding which analyst to assign the request, you view both the analyst's presence and | + | When deciding which analyst to assign the request too, you can view both the analyst's presence and their availability. |
=== Presence === | === Presence === | ||
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* If the analysts availability is set to anything other than '''Available''' the current availability status will be displayed against the analyst in the drop down list. | * If the analysts availability is set to anything other than '''Available''' the current availability status will be displayed against the analyst in the drop down list. | ||
* If a supporting message has been provided by the analyst to support their availability status, this can be viewed by hovering over the analysts name in the list. | * If a supporting message has been provided by the analyst to support their availability status, this can be viewed by hovering over the analysts name in the list. | ||
| + | |||
| + | === Visibility === | ||
| + | |||
| + | Decide if the assign action post on the timeline of the request will be customer facing or private to the team working on the request. | ||
| + | |||
| + | === Take Ownership === | ||
| + | On the request's Information box, a button is made available that allows a user to quickly '''Take Ownership''' of the request without using the Assign action. This button is only visible when | ||
| + | * The user is a member of the currently assigned team. | ||
| + | * The request is not currently assigned to an owner. | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 18:07, 10 April 2024
This document can now be found at its new location in the Hornbill Document Library.
