Difference between revisions of "Asset History"
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| − | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[ | + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset-management/asset-details#asset-history/ Hornbill Document Library]. |
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| + | [[file:hornbill-document-library.png|Asset History|link=https://docs.hornbill.com/servicemanager-user-guide/asset-management/asset-details#asset-history/]] | ||
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| + | __NOTOC__ | ||
| + | {| style="width:100%" | ||
| + | |[[Main Page|Home]] > [[Service Manager]] > [[Asset Management]] > [[Assets]] > Asset History | ||
| + | |style="text-align:right;"|[[:Category:Service_Manager|Index]] | ||
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==Introduction== | ==Introduction== | ||
| + | An important aspect of Asset Management is retaining an audit log of all the changes made to an Asset. In Service Manager this falls into two areas, '''Asset Attribute changes''', and the '''Assets association to Requests''', such as Incidents it is related to, or Changes which have been applied to it, or it has been affected by. | ||
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| − | + | == Related Articles == | |
| + | :* [[Assets]] | ||
| + | |||
| + | |} | ||
==History== | ==History== | ||
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Service Manager tracks all changes made to any of the fields for an Asset in the Asset's History. On the ''Action Bar'' of an asset, the History icon becomes available once a change has been made to that asset. By clicking on the History icon, you can see a log of all the updates along with some key information about the update. | Service Manager tracks all changes made to any of the fields for an Asset in the Asset's History. On the ''Action Bar'' of an asset, the History icon becomes available once a change has been made to that asset. By clicking on the History icon, you can see a log of all the updates along with some key information about the update. | ||
| − | * The name of the field that was changed | + | :* The name of the field that was changed |
| − | * The value that it was changed from and changed to | + | :* The value that it was changed from and changed to |
| − | * The person that made the change | + | :* The person that made the change |
| − | * The date and time that the change was made | + | :* The date and time that the change was made |
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| − | As the history can become very long over time, a search option is provided to quickly | + | As the history can become very long over time, a search option is provided to quickly locate particular entries. The search results will return entries where either the name of the field that was changed matches your search criteria or the actual value that was changed matches your search criteria. |
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When an Asset is linked / associated to a request, this is recorded and visible against the asset record as shown below. | When an Asset is linked / associated to a request, this is recorded and visible against the asset record as shown below. | ||
| − | [[File:Asset_Request_History.png|center| | + | [[File:Asset_Request_History.png|center|600px]] |
| − | + | --> | |
| − | [[Category: | + | [[Category:HDOC]] |
Latest revision as of 22:29, 7 February 2024
This document can now be found at its new location in the Hornbill Document Library.
