Difference between revisions of "Asset History"
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(Created page with "__NOTOC__Home > Service Manager > IT Asset Management > Asset History ==Introduction== ===History=== ===Requests=== Category: Service Manager") |
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==Introduction== | ==Introduction== | ||
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| + | An important aspect of Asset Management is retaining an audit log of all changes to an Asset. In Service Manager this falls into two areas, Asset Attribute changes, and the Assets association to Requests, such as Incidents it is related to, or Changes which have been applied or it has been affected by. | ||
===History=== | ===History=== | ||
| + | By Default Hornbill will audit and record all changes to all attributes for all Assets (irrespective of type or class). | ||
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| + | On an Asset Form a '''History''' of all changes to the Assets attributes is available above the Asset Attributes. | ||
| + | :* It is important to note that only changes made to '''visible''' attirbute fields will be displayed in the history log | ||
| + | :* If existing attribute fields are exposed to the form, any historical changes to these attributes will be displayed | ||
| + | :* If attributes fields are hidden or not shown on the asset record, no history of changes to these attribute fields will be displayed in the history log (unless the attribute fields are exposed again). No audit history is lost or deleted. | ||
| + | :* It is possible to use the '''Search''' option to narrow the results of the history down to specific attribute fields, or to search for specific values. | ||
===Requests=== | ===Requests=== | ||
Revision as of 10:22, 8 January 2016
Home > Service Manager > IT Asset Management > Asset History
Introduction
An important aspect of Asset Management is retaining an audit log of all changes to an Asset. In Service Manager this falls into two areas, Asset Attribute changes, and the Assets association to Requests, such as Incidents it is related to, or Changes which have been applied or it has been affected by.
History
By Default Hornbill will audit and record all changes to all attributes for all Assets (irrespective of type or class).
On an Asset Form a History of all changes to the Assets attributes is available above the Asset Attributes.
- It is important to note that only changes made to visible attirbute fields will be displayed in the history log
- If existing attribute fields are exposed to the form, any historical changes to these attributes will be displayed
- If attributes fields are hidden or not shown on the asset record, no history of changes to these attribute fields will be displayed in the history log (unless the attribute fields are exposed again). No audit history is lost or deleted.
- It is possible to use the Search option to narrow the results of the history down to specific attribute fields, or to search for specific values.