Difference between revisions of "Approving, Scheduling, and Implementing Changes"
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Once a Change has been assessed and accepted it may require a prescribed business process to be followed which may involve approvals, scheduling, and tasks. All of this can be orchestrated using the '''[[Business_Process_Workflow|Business Process Engine]]'''. The complexity of the underlying change process can be shielded from the change users, and instead a graphical Head's Up Display can represent the Processes stages, tasks, authorisations, and milestones. | Once a Change has been assessed and accepted it may require a prescribed business process to be followed which may involve approvals, scheduling, and tasks. All of this can be orchestrated using the '''[[Business_Process_Workflow|Business Process Engine]]'''. The complexity of the underlying change process can be shielded from the change users, and instead a graphical Head's Up Display can represent the Processes stages, tasks, authorisations, and milestones. | ||
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| + | [[File:Change Process.png|center|800px]] | ||
==Approvals== | ==Approvals== | ||
Revision as of 17:46, 7 December 2015
Home > Service Manager > Approving, Scheduling and Implementing Changes
Introduction
Once a Change has been assessed and accepted it may require a prescribed business process to be followed which may involve approvals, scheduling, and tasks. All of this can be orchestrated using the Business Process Engine. The complexity of the underlying change process can be shielded from the change users, and instead a graphical Head's Up Display can represent the Processes stages, tasks, authorisations, and milestones.
Approvals
Scheduling
In Service Manager if you have at least the Change Calendar Viewer role, you can review scheduled change in the change calendar by:-
- On the navigation bar select Service Desk
and then 'Change calendar' - This displays the current month. Today’s date is highlighted along with any changes scheduled by day
- Each change can be reviewed by selecting it
- You can change the view to by week or day and scroll between those periods using the ‘<’ or ’>’ buttons
- On the navigation bar select Service Desk
