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Introduction Hornbill Administration is an application used to administer your cloud instance of Hornbill and to access some of its advanced features. The different areas within Administration are sensitive to your rights and each user will only see the options for which they have been granted access. You can access Hornbill Administration from a web browser using the URL https://admin.hornbill.com/<instance-name>/ or select the Administration link from the Profile menu in the top right of the Hornbill client. This Administration link will only be visible if you have been granted rights to manage some of the different areas within administration.

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Customer Manager

Customer Manager is an application that allows you to create and maintain your vital information about your customers. This Card will only be visible once Customer Manager has been installed. Visit our App Store to add Customer Manager to your list of apps.

• Roles
• Settings
• Translations

Live Chat

Live Chat provides a powerful realtime communications tool allowing you to successfully engage with your end users in a more personal way then the usual communication methods of Email or Raising a Request in Self Service.

• Managing Chat Desk
• Roles

Document Manager

Document Manager is an app that runs on the Hornbill platform that allows Users to manage documents of various types. These are stored either in My Library (personal or shared docs) or in Libraries which can be widely available to other Document management users. This Card will only be visible once Document Manager has been installed. Visit our App Store to add Document Manager to your list of apps.

• Roles
• Settings
• Translations

Project Manager

Project Manager allows Project Managers and stakeholders to raise and manage their projects. Bring together scheduling, resources, project plans, tasks, costs, and much more to plan and manage your projects. With the use of the Hornbill's Business Process Manager, build projects that follow anything from a simple workflow to a industry standard Project Management processes. This Card will only be visible once Project Manager has been installed. Visit our App Store to add Project Manager to your list of apps.

Roles Settings Business Process Workflows Advanced Analytics

Progressive Capture Project Types Simple Lists

Translations Project Templates Reports

Service Manager

Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management. This Card will only be visible once Service Manager has been installed. Visit our App Store to add Service Manager to your list of apps.

Roles Progressive Capture Advanced Analytics

Business Process Workflow Settings Reports

Translations Email

Timesheet Manager

The Timesheet Manager app allows users to record their time spent completing activities across the different categories of work they undertake. Users are able to manage their own timesheets and those of other users they manage. This Card will only be visible once Timesheet Manager has been installed. Visit our App Store to add Timesheet Manager to your list of apps.

• Roles
• Settings
• Translations

Add More Apps

By clicking here you get access to the Hornbill App Store where you can install new and exciting Hornbill Apps. For each app that you install an new card will be available to configure the different elements of that app. The App Store also provide options for

• Release Notes
• Uninstall
• Costs and Subscription information