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| − | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
| + | {{bluebanner|[[Main_Page|Home]] > Administration|[[:Category:Administration|Index]]}} |
| − | __NOTOC__
| + | |
| − | {| style="width:100%" | |
| − | |[[Main_Page|Home]] > Administration | |
| − | |style="text-align:right;"| | |
| − | |} | |
| − | </div>
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| | {|style="width: 100%" | | {|style="width: 100%" |
| | |- valign="top" | | |- valign="top" |
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| | == Related Articles == | | == Related Articles == |
| − | :* [[Translation Mode]] | + | :* [[Integration]] |
| − | :* [[Updates]] | + | :* [[Applications]] |
| | :* [[Continuous Delivery]] | | :* [[Continuous Delivery]] |
| | |} | | |} |
| | | | |
| − | <!--
| + | == Home == |
| − | == Toolbar == | + | <!-- ************************************************ Cards ****************************************** --> |
| − | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:800px">
| + | {|cellspacing="10" |
| − | * Profile Menu
| + | |- |
| − | <div class="mw-collapsible-content">
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| − | ::From your profile picture in the top right of the Administration there are a number of features that you can access
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| − | :* Account Settings*
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| − | :::Access to your personal settings for your account
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| − | :* About
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| − | ::: Provides version and instance information
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| − | :* Submit Feedback
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| − | ::: Send Us some feedback about what you think of the Administration app
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| − | :* Hornbill Collaboration
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| − | ::: Take you to the main Hornbill Client as the user that you are currently signed in as
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| − | :* Translation Mode*
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| − | ::: Lets you translate the labels in context to where they are displayed in the different pages of Administration
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| − | :* Log Out
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| − | ::: This ends your session in Hornbill
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| − | :: ''Note *These options are only available with the appropriate rights.''
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| − | </div>
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| − | </div>
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| − | | |
| − | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:800px">
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| − | * Breadcrumbs
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| − | <div class="mw-collapsible-content">
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| − | ::As you navigate through Administration the breadcrumb always lets you know where you are and give you quick access to move back to a previous page
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| − | </div>
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| − | </div>
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| − | | |
| − | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:800px">
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| − | * Search
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| − | <div class="mw-collapsible-content">
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| − | :The Search features lets you easily locate the different areas that are accessible to you within Administration
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| − | </div>
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| − | </div>
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| − | | |
| − | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:800px">
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| − | * Help
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| − | <div class="mw-collapsible-content">
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| − | :Accessed by clicking on the ? different options for accessing help are made available. The options available will depend on the availability of the content for that area of Administration.
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| − | :* Tours
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| − | ::: Where the Tour option is available, clicking on this will take you through some of the key parts of the area that you are currently looking at
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| − | :* Help
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| − | ::: Where the Help option is available, clicking on this will take you to the Hornbill Wiki page that describes this particular area of Administration
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| − | :* Hornbill Wiki
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| − | ::: Clicking here will take to you to the Home Page of the Hornbill Wiki
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| − | </div>
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| − | </div>
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| − | <br>
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| − | -->
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| − | | |
| − | <!-- -->
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| − | <!-- ************************************************ New format ****************************************** --> | |
| − | {|style="width: 100%"
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| − | |- valign="top"
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| − | |style="width:73%"|
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| − | |}
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| − | {| cellspacing="10" | |
| − | |- valign="top" | |
| | <!-- ***************************************** ROW 1 ****************************************************** --> | | <!-- ***************************************** ROW 1 ****************************************************** --> |
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| − | | style="width:250px;border:2px solid #AAA;padding:1em;" |
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| − | [[File:SystemCard.png|link=System Administration|System]]
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| | | style="width:250px;border:2px solid #AAA; padding:1em;" | | | | style="width:250px;border:2px solid #AAA; padding:1em;" | |
| − | [[File:Collaborationcard.png|link=Collaboration Administration|Collaboration Card]] | + | [[File:SystemCard.png|300px|link=System Administration]] |
| | + | | style="width:300px;border:2px solid #AAA; padding:1em;" | |
| | + | [[File:Applicationscard.png|250px|center|link=Application Administration]] |
| | | style="width:250px; border:2px solid #AAA; padding:1em;" | | | | style="width:250px; border:2px solid #AAA; padding:1em;" | |
| − | [[File:Boardmanagercard.png|link=Board Manager Administration|Board Manager Card]] | + | [[File:ITOMcard.png|300px|link=IT Operations Management]] |
| | |- | | |- |
| − |
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| | <!-- ******************************************* ROW 2 **************************************************** --> | | <!-- ******************************************* ROW 2 **************************************************** --> |
| | | style="width:250px; border:2px solid #AAA; padding:1em;" | | | | style="width:250px; border:2px solid #AAA; padding:1em;" | |
| − | [[File:ConfigManagerNoBorder.png|link=Configuration Manager Administration|Configuration Manager]] | + | [[File:Servicecatalogcard.png|320px|link=Service Catalog Administration]] |
| − | | style="width:250px; border:2px solid #AAA; padding:1em;" |
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| − | [[File:CustomerManagerCard.png|link=Customer Manager Administration|Customer Manager]]
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| − | | style="width:250px; border:2px solid #AAA; padding:1em;" |
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| − | [[File:livechatcard.png|Live Chat]]
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| − | |-
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| − | <!-- ******************************************* ROW 3 **************************************************** -->
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| − | | style="width:250px; border:2px solid #AAA; padding:1em;" |
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| − | [[File:DocumentManagerNoBorder.png|Document Manager]]
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| − | | style="width:250px; border:2px solid #AAA; padding:1em;" |
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| − | [[File:projectmanagercard.png|link=Project Manager Administration]]
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| − | | style="width:250px;border:2px solid #AAA; padding:1em;" |
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| − | [[File:ServiceManagerNoBorder.png|link=Service Manager Administration|Service Manager]]
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| − | | |
| − | |-
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| − | <!-- ******************************************* ROW 4 **************************************************** -->
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| − | | style="width:250px; border:2px solid #AAA; padding:1em;" |
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| − | [[File:TimesheetNoBorder.png|Timesheet Manager]]
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| − | | style="width:250px; border:2px solid #AAA; padding:1em;" |
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| − | [[File:AddMoreAppsNoBorder.png|link=App Store|Add More Apps]]
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| − | | |
| − | |}
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| − | | |
| − | <!-- -->
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| − | | |
| − | <!-- ***************************************************** Old format ********************************************* -->
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| − | <!--
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| − | == [[File:SystemIcon.png|20px|text-bottom|link=System Administration]][[System Administration | System]] ==
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| − | [[File:SystemCard.png|right|link=System Administration|System]]
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| − | Options available under the System Card include settings that are global to all the installed applications or contain features and utilities that are specific to your Instance. Configure everything from setting up your organizational structure including the users, departments, and teams that will be using Hornbill and their rights to what they can access down to setting up mailboxes, webhook integration, and the finite system settings
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| − | | |
| − | ::{|
| |
| − | |- valign="top"
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| − | |style="width:300px"|
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| − | * [[Organisational Data]]
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| − | * [[Single Sign On Profiles|Security]]
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| − | * [[Manage Portals]]
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| − | * [[Working Time Calendars]]
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| − | |style="width:300px"|
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| − | * [[System Settings|Settings]]
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| − | * [[Email Administration|Email]]
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| − | * [[Data]]
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| − | * [[Language]]
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| − | |style="width:300px"|
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| − | * Monitor
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| − | * [[App Store]]
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| − | * Latest Changes
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| − | |}
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| − | -->
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| − | | |
| − | <!--
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| − | == [[Collaboration Administration|Collaboration]] ==
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| − | [[File:Collaborationcard.png|right|link=Collaboration Administration|Collaboration Card]]
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| − | Options available under this Collaboration Card provide settings and configuration options that are specific the the Collaboration App. The Collaboration app is a core port of Hornbill and is available without having to install. The Collaboration App gives users access to a news feed, workspaces, conversations, co-worker look-ups, activity management, and their personal profile.
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| − | ::* [[Collaboration Roles|Roles]]
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| − | ::* Settings
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| − | ::* Simple Lists
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| − | ::* Translations
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| − | <br>
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| − | -->
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| − | | |
| − | <!--
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| − | == [[Board Manager Administration|Board Manager]] ==
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| − | [[File:Boardmanagercard.png|right|link=Board Manager Administration|Board Manager Card]]
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| − | Options available under this Board Manager Card provide settings and configuration options that are specific the the Boards Manager App. Board Manager allows you to define multiple boards that offer a visual presentation of different entities from different apps defines as cards which can either manually or automatically move through defined lanes. Visit our [[App Store]] to add Board Manager to your list of apps.
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| − | ::* [[Board Manager Roles|Roles]]
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| − | ::* Settings
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| − | ::* Simple Lists
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| − | ::* Translations
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| − | <br>
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| − | -->
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| − | | |
| − | <!--
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| − | == [[Configuration Manager Administration | Configuration Manager ]] ==
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| − | [[File:ConfigManagerNoBorder.png|right|Configuration Manager]]
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| − | The Hornbill Configuration Manager is a great extension of the Hornbill Service Manager app. The Configuration Manager app consists of a Configuration Item (CI) list and a graphical explorer used for browsing related CIs. These tools are used to configure and visualize your CMDB. This Card will only be visible once Configuration Manager has been installed. Visit our [[App Store]] to add Configuration Manager to your list of apps.
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| − | ::* Roles
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| − | ::* Settings
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| − | ::* Translations
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| − | <br>
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| − | <br>
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| − | <br>
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| − | -->
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| − | | |
| − | == Customer Manager ==
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| − | [[File:CustomerManagerNoBorder.png|right|Customer Manager]]
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| − | Customer Manager is an application that allows you to create and maintain your vital information about your customers. This Card will only be visible once Customer Manager has been installed. Visit our [[App Store]] to add Customer Manager to your list of apps.
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| − | ::* Roles
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| − | ::* Settings
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| − | ::* Translations
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| − | <br>
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| − | <br>
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| − | | |
| − | == [[Live Chat]] ==
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| − | [[File:livechatcard.png|right|Live Chat]]
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| − | Live Chat provides a powerful realtime communications tool allowing you to successfully engage with your end users in a more personal way then the usual communication methods of Email or Raising a Request in Self Service.
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| − | ::* Managing Chat Desk
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| − | ::* Roles
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| − | <br>
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| − | <br>
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| − | | |
| − | == [[Document Manager Administration|Document Manager]] ==
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| − | [[File:DocumentManagerNoBorder.png|right|Document Manager]]
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| − | Document Manager is an app that runs on the Hornbill platform that allows Users to manage documents of various types. These are stored either in My Library (personal or shared docs) or in Libraries which can be widely available to other Document management users. This Card will only be visible once Document Manager has been installed. Visit our [[App Store]] to add Document Manager to your list of apps.
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| − | ::* Roles
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| − | ::* Settings
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| − | ::* Translations
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| − | <br>
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| − | <br>
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| − | == [[File:projectmanagericon.png|25px|text-bottom|link=Project Manager Administration]] [[Project Manager Administration|Project Manager]] ==
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| − | [[File:projectmanagercard.png|right|link=Project Manager Administration]]
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| − | Project Manager allows Project Managers and stakeholders to raise and manage their projects. Bring together scheduling, resources, project plans, tasks, costs, and much more to plan and manage your projects. With the use of the Hornbill's Business Process Manager, build projects that follow anything from a simple workflow to a industry standard Project Management processes. This Card will only be visible once Project Manager has been installed. Visit our [[App Store]] to add Project Manager to your list of apps'''.
| |
| − | {|
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| − | |- valign="top"
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| − | |style="width:300px"|
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| − | ::* [[Project_Manager_Roles|Roles]]
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| − | ::* [[Project Manager Settings|Settings]]
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| − | ::* [[Project Manager Business Process|Business Process Workflows]]
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| − | ::* [[Advanced Analytics]]
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| − | |style="width:300px"|
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| − | * [[Project Manager Progressive Capture|Progressive Capture]]
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| − | * [[Project Types|Project Types]]
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| − | * [[Project Manager Simple Lists|Simple Lists]]
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| − | |style="width:300px"|
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| − | * [[Project Manager Administration#Translations|Translations]]
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| − | * [[Project Templates|Project Templates]]
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| − | * [[Reports]]
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| | |} | | |} |
| − | <br>
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| − |
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| − | == [[File:servicemanagericon.png|25px|text-bottom|link=Service Manager Administration]] [[Service Manager Administration|Service Manager]] ==
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| − | [[File:ServiceManagerNoBorder.png|right|link=Service Manager Administration|Service Manager]]
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| − | Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management. This Card will only be visible once Service Manager has been installed. Visit our [[App Store]] to add Service Manager to your list of apps.
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| − | ::{|
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| − | |- valign="top"
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| − | |style="width:300px"|
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| − | * [[Service Manager Roles|Roles]]
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| − | * [[Progressive Capture Workflow|Progressive Capture]]
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| − | * [[Advanced Analytics]]
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| − | |style="width:300px"|
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| − | * [[Service Manager Business Process Workflow|Business Process Workflow]]
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| − | * [[Service Manager Settings |Settings]]
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| − | * [[Reports]]
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| − | |style="width:300px"|
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| − | * Translations
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| − | * [[Routing Rule Templates|Email]]
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| − | |}
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| − | <br>
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| − |
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| − | == Timesheet Manager ==
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| − | [[File:TimesheetNoBorder.png|right|Timesheet Manager]]
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| − |
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| − | The Timesheet Manager app allows users to record their time spent completing activities across the different categories of work they undertake. Users are able to manage their own timesheets and those of other users they manage. This Card will only be visible once Timesheet Manager has been installed. Visit our [[App Store]] to add Timesheet Manager to your list of apps.
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| − | ::* Roles
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| − | ::* Settings
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| − | ::* Translations
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| − | <br>
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| − | == [[File:AddMoreAppsIcon.png|text-bottom|link=App Store]][[App Store|Add More Apps]] ==
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| − | [[File:AddMoreAppsNoBorder.png|right|link=App Store|Add More Apps]]
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| − | By clicking here you get access to the Hornbill App Store where you can install new and exciting Hornbill Apps. For each app that you install an new card will be available to configure the different elements of that app. The App Store also provide options for
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| − | ::* Release Notes
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| − | ::* Uninstall
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| − | ::* Costs and Subscription information
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| − | <br>
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| | [[Category:Administration]] | | [[Category:Administration]] |
