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Combined display of all available logs of Hornbill. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).
- 15:30, 14 April 2015 Jamesa talk contribs deleted page Give the Service Manager Co-workers the appropriate roles (content was: "Many people using Service Manager will have specific roles (with associated rights). You can give Co-workers specific roles by assigning the role to an individual Co-Worker. To do this you should:- :# Launch Administration | Hornbill...")
- 15:29, 14 April 2015 Jamesa talk contribs deleted page Service Manager Guided Tour (content was: "{{#ev:youtube|cOvlGdn1VDU}} This video covers the following features: * 00:00 Introduction and Overview * 01:18 Self Service incl. My Assets * 03:55 Requests ** 04:38 Request List ** 07:27 Emails ** 09:17 Logging Requests ** 11:40 Heads...")
- 15:25, 14 April 2015 Jamesa talk contribs deleted page Set up Service Manager teams and add Co-workers (content was: "In Service Manager groups of Co-workers with similar roles need be brought together into teams so they can carry out shared activities. To set up these teams you will need to:- :# Decide what teams are needed fo...")
- 15:21, 14 April 2015 Jamesa talk contribs deleted page Set up a Service (content was: "You need to have a specific role in Service manager to set up or amend services. For a new instance this will role will be the '''Service Manager'''. :# Select the Service Desk File:Service_Desk....")
- 15:17, 14 April 2015 Jamesa talk contribs deleted page What is Service Manager? (content was: " ''Service Manager'' is a powerful next generation service management solution that enables teams to collaborate, share ideas, and solve problems, anytime, anywhere. ''Service Manager'' runs on the foundations of Hornbill’s collaborati...")
- 15:09, 14 April 2015 Jamesa talk contribs deleted page Set up Asset types (content was: "In ''Service Manager'' you can set up or remove Asset types if you have the ''Configuration Manager'' role. To do this:- :# On the navigation bar select Asset Management File:Asset_Manager_-_Setting-5.p...")
- 15:08, 14 April 2015 Jamesa talk contribs deleted page Getting Started with Service Manager for Admins (content was: "File:Service_Desk.png File:Design - Setting-7.png If you have ''Service Manager'', here is a list of actions that you will need to take to prepare it for use by your colleagues:- * Set_up_Service_Manager_teams_and_a...")
- 15:05, 14 April 2015 Jamesa talk contribs deleted page What is Time Spent? (content was: "When a Co-worker is working on a request in Service Manager and completes an What_ar..." (and the only contributor was "NeilF"))
- 15:05, 14 April 2015 Jamesa talk contribs deleted page In Service Manager, What are members? (content was: "In Service Manager you can associate Co-workers to a Request who have a role relating ..." (and the only contributor was "NeilF"))
- 15:03, 14 April 2015 Jamesa talk contribs deleted page What are teams? (content was: "A team is one or more Co-Workers who perform a specific function within ''Service Manager''. An administrator can set up new teams and add or remove individual Co-workers to these t...")
- 14:41, 14 April 2015 Jamesa talk contribs deleted page What is a Dashboard? (content was: " Dashboard '''Dashboards''' The standard definition of a Dashboard is ‘A graphical representation of overall IT service performance and availability’. Service Manager has the abi...")
- 14:39, 14 April 2015 Jamesa talk contribs deleted page What can I do in a workspace? (content was: "Collaborate! The core of a workspaces is an activity stream, and you can perform all of the collaborative functions that it provides. Workspace owners can also and remove workspace members, and delete t...")
- 14:25, 14 April 2015 Jamesa talk contribs deleted page How do I Update a request? (content was: "Go to the request list and find the request you need and open it. If the request is using a workflow then you see the What_is_the_Heads_up_..." (and the only contributor was "NeilF"))
- 14:24, 14 April 2015 Jamesa talk contribs deleted page What is the Action bar? (content was: "When using ''Service Manager'', The Action bar is the series of icons above the ‘add a comment’ box on an open request. It can be used to take a variety of actions including:- :* Post an update :* Attach files :* Link requests togeth...")
- 14:15, 14 April 2015 Jamesa talk contribs deleted page Creating Requests (content was: "Traditionally Service management tools force you into capturing a certain type of request from its inception. Hornbill Service Manager looks at a more flexible app..." (and the only contributor was "Jasonp"))
- 14:14, 14 April 2015 Jamesa talk contribs deleted page Create yourself and your deputy administrators (content was: "You will be logged into Hornbill using the initial login supplied to you. This login is a master admin login for your instance, to let you get started. Once you have created a user with your own name as a ''SysAdminRole'', you should use...")
- 14:13, 14 April 2015 Jamesa talk contribs deleted page Create requests from workspaces in Hornbill (content was: "Using Collaboration it’s easy for you to create a request from any post if you are a Co-worker and have Service Manager installed:- :# Any posts (but not comments) have the option to ‘raise a request’ :# If you select this a new re...")
- 15:53, 9 April 2015 Jamesa talk contribs uploaded File:ContactList.png
- 14:36, 9 April 2015 Jamesa talk contribs uploaded File:IncidentBoard.png
- 14:12, 9 April 2015 Jamesa talk contribs uploaded File:MyWorkspaces.png
- 14:01, 9 April 2015 Jamesa talk contribs uploaded File:Mailbox.png
- 13:37, 9 April 2015 Jamesa talk contribs deleted page Wikihelp (content was: "__notoc__Home > Wikihelp ==Introduction== Get the most from the Hornbill Wiki. In this article, you will learn how to: :*Register as a Hornbill Wiki user and validate your email address :*Find the information you need to...")
- 13:14, 9 April 2015 Jamesa talk contribs uploaded File:ShareDocument.png
- 13:02, 9 April 2015 User account Rickyf talk contribs was created
- 12:02, 9 April 2015 Jamesa talk contribs uploaded File:BoardsLanding.png
- 11:31, 9 April 2015 Jamesa talk contribs uploaded File:Adaptivelayout.png
- 11:19, 9 April 2015 Jamesa talk contribs uploaded File:AddConversation.png
- 17:36, 8 April 2015 Gerry talk contribs uploaded File:Workspace unread.png
- 17:36, 24 March 2015 Jamesa talk contribs deleted page Create requests from Self Service in Service Manager (content was: "As a Co-worker with access to Self Service in ''Service Manager'', have the ability to create a new request by following the steps below:- :# Launch Self Service by selecting Self Service on the Navigation bar :# Select ‘create a new r...")
- 17:30, 24 March 2015 Jamesa talk contribs moved page Create a Problem Request to Problem Request without leaving a redirect
- 17:11, 24 March 2015 Jamesa talk contribs moved page Create a Change Request to Change Request without leaving a redirect
- 17:04, 24 March 2015 Jamesa talk contribs deleted page What is Customer Manager? (content was: "File:Contact.png ''Customer Manager'' is an application that allows you to create and maintain your vital information about your customer organisations including individual contacts within that organisation. You can collaborate withi...")
- 16:55, 24 March 2015 Jamesa talk contribs deleted page Workflow - Nodes and Lines (content was: "Individual Workflow diagrams are made up two components:- :# '''Nodes''' - These are process operations that you can configure to carry out What_are_Activities? |a..." (and the only contributor was "NeilF"))
- 16:35, 24 March 2015 Jamesa talk contribs deleted page Workflow - Setting up, Editing or Deleting (content was: "This section covers how create, update or delete workflow :# '''Setting up''' - When you create a new stage, a new workflow is created for..." (and the only contributor was "NeilF"))
- 15:28, 24 March 2015 Jamesa talk contribs deleted page What is workflow? (content was: "Hornbill has the ability to standardise and automate your business processes. You can define a logical sequence of activities (either manual or automated) in a workflow that can then repeated reliably each time. The process defined in a ...")
- 15:03, 24 March 2015 Jamesa talk contribs deleted page Set up Document Manager Libraries and Tags (content was: "Document Manager allows you upload and manage documents in either in your own libraries (My Libraries) or in Libraries which are shared with other What_ar...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager for Admins (content was: "File:Library.png File:Design - Setting-7.png If you have ''Document Manager'', then you can do a one thing to prepare it for use by your colleagues:- * Set_up_Document_Manager_Libra...")
- 15:00, 24 March 2015 Jamesa talk contribs deleted page Getting Started with Document Manager (content was: "''Document Manager'' allows you to be more in control of your documents and collaborate with others where ever they are. You can uploa..." (and the only contributor was "NeilF"))
- 14:40, 24 March 2015 Stepheng talk contribs changed group membership for AbdiH from (none) to administrator and bureaucrat
- 13:43, 25 February 2015 User account AbdiH talk contribs was created
- 21:35, 17 February 2015 Jamesa talk contribs deleted page How do I get Desktop Notifications (content was: "If you are running Chrome or Safari, you can receive desktop notifications, that is, you will get a popup whenever a Notification is set from Hornbill, even when you ..." (and the only contributor was "Nickv"))
- 21:32, 17 February 2015 Jamesa talk contribs deleted page What are response and resolution times? (content was: "In ''Service Manager'' the time taken to undertake processing a request can be measured against a target set by ..." (and the only contributor was "NeilF"))
- 21:31, 17 February 2015 Jamesa talk contribs deleted page Create an Activity (content was: "{{#ev:youtube|MqtN8y3exAw|400|right}} You can set up a manual activity by selecting the ‘My Activities’ option on the Collaboration app 12px| Collaboration and then ‘Add Activit...")
- 21:25, 17 February 2015 Jamesa talk contribs deleted page What is the timeline in a request? (content was: "A timeline is found in a request if you use ''Service Manager''. It is a list of one or more posts about a request. They are displayed in the order they were created with the most rec...")
- 21:23, 17 February 2015 Jamesa talk contribs deleted page What do I get as defaults for Service Manager? (content was: "For a newly installed ''Service Manager'' you will get:- :# Some processes :# Dashboards :# A default mailbox :# What_Service_Manager_Rol...")
- 21:19, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Incident process(with Timers)? (content was: "The example Hornbill Incident Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to Ser..." (and the only contributor was "NeilF"))
- 21:18, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Change Process? (content was: "The example Hornbill Change Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Cha..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What is the sample workflow for Problem Process? (content was: "The example Hornbill Problem Process requires the following default data to be setup:- :# Set_up_Service_Manager_teams_and_add_Co-workers|'''Team''' is set to ''Pr..." (and the only contributor was "NeilF"))
- 21:16, 17 February 2015 Jamesa talk contribs deleted page What Sample workflows are available? (content was: "A new instance of Hornbill that has ''Service Manager'' installed is shipped with 5 '''sample''' workflows which can either be used 'as is' or modified to suit your own processes. They...")
- 17:39, 17 February 2015 Jamesa talk contribs deleted page What is Guest Access to Hornbill? (content was: "''Guest Access'' to Hornbill allows your customers to help themselves to services and resources that you provide. Contacts will be able to register and maintain their..." (and the only contributor was "NeilF"))