Service Manager Priorities: Difference between revisions
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You need to have a specific role in [[What_is_Service_Manager? |Service manager]] to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC). | You need to have a specific role in [[What_is_Service_Manager? |Service manager]] to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC). | ||
:# Select the Service | :# Select the Service Desk icon ([[File:Service_Desk.png| 16px | Service Desk]]on the [[What_is_the_Navigation_bar? |navigation bar]]) and then Administration | ||
:# On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | :# On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | ||
:# To delete a priority select the priority and then the red ‘X’ to the right. | :# To delete a priority select the priority and then the red ‘X’ to the right. |
Revision as of 16:15, 15 April 2014
You need to have a specific role in Service manager to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC).
- Select the Service Desk icon (on the navigation bar) and then Administration
- On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities
- To delete a priority select the priority and then the red ‘X’ to the right.