First Time Fix: Difference between revisions
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{{Section| | {{Section| | ||
==Criteria== | ==Criteria== | ||
[[File:ftfstar.png|right| | [[File:ftfstar.png|right|250px|link=]] | ||
The following criteria can be used to determine if the resolution of an incident is considered a first time fix. | The following criteria can be used to determine if the resolution of an incident is considered a first time fix. | ||
{{bullet1|No Team Reassignments|The team under which the request was originally raised does not change.}} | {{bullet1|No Team Reassignments|The team under which the request was originally raised does not change.}} |
Revision as of 23:14, 10 June 2022
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