Service Portfolio: Difference between revisions
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Some of the ways that a service is used in [[What_is_Hornbill? |Hornbill]] are:- | Some of the ways that a service is used in [[What_is_Hornbill? |Hornbill]] are:- | ||
:# The service can be requested using a [[ | :# The service can be requested using a [[What_are_Service_requests? |''service request'']] | ||
:# An [[What_are_Incidents? |incident request]] can be created using [[What_is_progressive_capture? |progressive capture]] that needs a service to be defined that will resolve it | :# An [[What_are_Incidents? |incident request]] can be created using [[What_is_progressive_capture? |progressive capture]] that needs a service to be defined that will resolve it | ||
:# A [[What_are_Changes? |change request]] using progressive capture that needs a service to be defined to carry out the change | :# A [[What_are_Changes? |change request]] using progressive capture that needs a service to be defined to carry out the change | ||
:# A [[What_are_Problems? |problem]] request can be created using progressive capture that needs a service to be defined that will resolve it | :# A [[What_are_Problems? |problem]] request can be created using progressive capture that needs a service to be defined that will resolve it | ||
:# A [[What_is_the_Request_list? |request list]] can display which service the request is using | :# A [[What_is_the_Request_list? |request list]] can display which service the request is using | ||
Revision as of 10:54, 6 August 2014
In Service Manager, a Service is the outcome that fulfils a business need for a customer (internal or external to an organisation). In order to create that outcome a Business Process (workflow) is used.
Some of the ways that a service is used in Hornbill are:-
- The service can be requested using a service request
- An incident request can be created using progressive capture that needs a service to be defined that will resolve it
- A change request using progressive capture that needs a service to be defined to carry out the change
- A problem request can be created using progressive capture that needs a service to be defined that will resolve it
- A request list can display which service the request is using