Service Manager Config: Difference between revisions

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==Introduction==
==Introduction==
A variety of filters let you control the information displayed in the Request List and can be used to quickly locate requests.  The options for filtering are represented by a number of buttons in the Request List Toolbar.  The active filter can be determined by which filter buttons are colored grey.  
The Configuration options allow you to define how certain areas of Service Manager work including setting up your Service Desk, Relationships between different Service Manager entities, Sub-statuses, and default settings for requests.
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[[Service Desk Administration |Service Desk]]
* [[Service Desk Administration |Service Desk]]
[[Service Manager Relationships|Relationships]]
* [[Service Manager Relationships|Relationships]]
[[Global Request Sub-statuses]]
* [[Global Request Sub-statuses]]
[[Service Manager Assessments|Assessments]]
* [[Service Manager Assessments|Assessments]]
[[Request Settings]]
* [[Request Settings]]


[[Category:Service Manager Administration]]
[[Category:Service Manager Administration]]

Revision as of 02:48, 10 December 2019

Home > Administration > Service Manager > Configuration Index

Introduction

The Configuration options allow you to define how certain areas of Service Manager work including setting up your Service Desk, Relationships between different Service Manager entities, Sub-statuses, and default settings for requests.

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