First Time Fix: Difference between revisions
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==BPM Workflow== | ==BPM Workflow== | ||
The only thing needed to start tracking first time fixes is the addition of Hornbill BPM Automation for First Time Fix. The First Time Fix is a simple flag that is set against an incident record through the use of First Time Fix automation. Provided that the criteria defined in this automation is met, the request will be set as a First Time Fix. The First Time Fix automation is best placed within your workflow at a point where you know that the incident has been resolved. | The only thing needed to start tracking first time fixes is the addition of Hornbill BPM Automation for First Time Fix. The First Time Fix is a simple flag that is set against an incident record through the use of First Time Fix automation. Provided that the criteria defined in this automation is met, the request will be set as a First Time Fix. The First Time Fix automation is best placed within your workflow at a point where you know that the incident has been resolved. | ||
{{infobox|If | {{infobox|If an incident has been flagged as a first time fix, but was then re-opened either through automation or manually, The FTF is removed and set as not being a FTF}} | ||
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Revision as of 21:06, 9 June 2022
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