Service Manager Settings: Difference between revisions
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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/ Hornbill Document Library]. | |||
[[file:hornbill-document-library.png|Application Settings|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/]] | |||
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{{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Service Manager Configuration]] > Settings|Administration}} | {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Service Manager Configuration]] > Settings|Administration}} | ||
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* ''guest.servicemanager.portal.additionalRequestTypes.change'' | * ''guest.servicemanager.portal.additionalRequestTypes.change'' | ||
:- The default is 'Off' | :- The default is 'Off' | ||
:- When the setting is 'Off' customers will not see Changes on the | :- When the setting is 'Off' customers will not see Changes on the portal requests lists, nor see any configured portal visible Change Catalog Items | ||
:- When the setting is 'On' customers will see '''All''' new and historic Change records in the request lists on the portals where they are | :- When the setting is 'On' customers will see '''All''' new and historic Change records in the request lists on the portals where they are marked as the customer | ||
:- When the setting is 'On' customers will have the option to see and use portal visible change catalog Items for their subscribed services | :- When the setting is 'On' customers will have the option to see and use portal visible change catalog Items for their subscribed services | ||
* ''guest.com.hornbill.servicemanager.showRespondByDate'' | |||
:- The default is `Off` | |||
:- When this setting is 'On' the Respond by date/time will be displayed in the right-hand information box of a request on the Customer Portal. | |||
== Intelligent Capture Settings == | == Intelligent Capture Settings == | ||
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"default" : true | "default" : true | ||
<br> | <br> | ||
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[[Category: | [[Category:HDOC]] | ||
<!-- https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings --> | |||
Latest revision as of 21:12, 18 March 2024
This document can now be found at its new location in the Hornbill Document Library.
