Service Manager Settings: Difference between revisions
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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/ Hornbill Document Library]. | |||
[[file:hornbill-document-library.png|Application Settings|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/]] | |||
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{{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Service Manager Configuration]] > Settings|Administration}} | {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Service Manager Configuration]] > Settings|Administration}} | ||
{{Section| | {{Section| | ||
== Introduction == | == Introduction == | ||
The various application settings associated with Hornbill Service Manager can be configured in Hornbill administration under '''''Configuration > Service Manager > Application Settings'''''. The page below describes some of the more commonly used settings. This is not a complete list and more settings can be viewed within Configuration. | [[file:ServiceManagerSettings.mp4|800px|border|right]]The various application settings associated with Hornbill Service Manager can be configured in Hornbill administration under '''''Configuration > Service Manager > Application Settings'''''. The page below describes some of the more commonly used settings. This is not a complete list and more settings can be viewed within Configuration. | ||
<br><br> | |||
'''Accessing Application Settings''' | |||
::* Select the Configuration Cog on the bottom of the left hand application menu bar | |||
::* From the Configuration Selector choose ''Service Manager'' | |||
::* Scroll the navigation panel and find the section ''Advanced Tools and Settings'' | |||
::* Select ''Application Settings'' | |||
| | | | ||
{{rightBox|In This Article| | {{rightBox|In This Article| | ||
:* [[#Email Settings|Email Settings]] | :* [[#Email Settings|Email Settings]] | ||
:* [[#Category Settings|Category Settings | :* [[#Category Settings|Category Settings]] | ||
:* [[#Portal Settings|Portal Settings]] | :* [[#Portal Settings|Portal Settings]] | ||
:* [[#Intelligent Capture Settings|Intelligent Capture Settings]] | :* [[#Intelligent Capture Settings|Intelligent Capture Settings]] | ||
:* [[#Request List Settings|Request List Settings]] | :* [[#Request List Settings|Request List Settings]] | ||
:* [[# | :* [[#Request Settings|Request Settings]] | ||
:* [[#Configuration Management Settings|Configuration Management Settings]] | :* [[#Configuration Management Settings|Configuration Management Settings]] | ||
}} | |||
{{rightBox|Related Articles| | {{rightBox|Related Articles| | ||
:* [[Service_Manager_Notification_Settings|Service Manager Notification Settings]] | :* [[Service_Manager_Notification_Settings|Service Manager Notification Settings]] | ||
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* ''guest.servicemanager.portal.additionalRequestTypes.change'' | * ''guest.servicemanager.portal.additionalRequestTypes.change'' | ||
:- The default is 'Off' | :- The default is 'Off' | ||
:- When the setting is 'Off' customers will not see Changes on the | :- When the setting is 'Off' customers will not see Changes on the portal requests lists, nor see any configured portal visible Change Catalog Items | ||
:- When the setting is 'On' customers will see '''All''' new and historic Change records in the request lists on the portals where they are | :- When the setting is 'On' customers will see '''All''' new and historic Change records in the request lists on the portals where they are marked as the customer | ||
:- When the setting is 'On' customers will have the option to see and use portal visible change catalog Items for their subscribed services | :- When the setting is 'On' customers will have the option to see and use portal visible change catalog Items for their subscribed services | ||
* ''guest.com.hornbill.servicemanager.showRespondByDate'' | |||
:- The default is `Off` | |||
:- When this setting is 'On' the Respond by date/time will be displayed in the right-hand information box of a request on the Customer Portal. | |||
== Intelligent Capture Settings == | == Intelligent Capture Settings == | ||
| Line 182: | Line 202: | ||
"default" : true | "default" : true | ||
<br> | <br> | ||
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[[Category: | [[Category:HDOC]] | ||
<!-- https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings --> | |||
Latest revision as of 21:12, 18 March 2024
This document can now be found at its new location in the Hornbill Document Library.
