Routing Rule Templates: Difference between revisions
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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/ Hornbill Document Library]. | |||
[[file:hornbill-document-library.png|Routing Rule Templates|link=https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/]] | |||
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::* '''Add Attachments''' | ::* '''Add Attachments''' | ||
::: This option determines whether attachments sent on an incoming email are added to the request as attachments for display within the request's 'Attachments' section. | ::: This option determines whether attachments sent on an incoming email are added to the request as attachments for display within the request's 'Attachments' section. | ||
== Routing Rule Operations == | == Routing Rule Operations == | ||
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::: When this operation is selected on an Email Routing Rule, the option to enable/disable the adding of attachments is available on the Routing Rule Template that you wish to use when that Email Routing Rule is met. | ::: When this operation is selected on an Email Routing Rule, the option to enable/disable the adding of attachments is available on the Routing Rule Template that you wish to use when that Email Routing Rule is met. | ||
::* '''updateRequest''' | ::* '''updateRequest''' | ||
::: This operation does not use Routing Rule templates. This uses | ::: This operation does not use Routing Rule templates. This uses four application settings to control the adding of attachments for Incidents, Service Requests, Changes and Problem Records | ||
::::* '''app.email.routing.rules.update.addAttachments.IN''' | ::::* '''app.email.routing.rules.update.addAttachments.IN''' | ||
::::* '''app.email.routing.rules.update.addAttachments.SR''' | ::::* '''app.email.routing.rules.update.addAttachments.SR''' | ||
::::* '''app.email.routing.rules.update.addAttachments.CH''' | |||
[[Category: | ::::* '''app.email.routing.rules.update.addAttachments.PM''' | ||
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Latest revision as of 23:41, 9 February 2024
This document can now be found at its new location in the Hornbill Document Library.
