Solutions Action Item: Difference between revisions
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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/solutions-action/ Hornbill Document Library]. | |||
[[file:hornbill-document-library.png|Solutions Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/solutions-action/]] | |||
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Incident Requests]] > Solutions | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Incident Requests]] > Solutions | ||
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== FAQs == | == FAQs == | ||
{{#ev:youtube|b5eYJA8i1bs|300|right}} | |||
If an FAQ has been published against the same Service as the request is associated to and that FAQ has the visibility set to ''Service Desk'', these FAQs will be visible on the Solution Action under the FAQ tab. | If an FAQ has been published against the same Service as the request is associated to and that FAQ has the visibility set to ''Service Desk'', these FAQs will be visible on the Solution Action under the FAQ tab. | ||
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:* '''Resolve using a solution''' | :* '''Resolve using a solution''' | ||
:: The Solution text is copied into the '''Resolution''' text box and is ready for the Incident Owner to resole the Incident, if a Solution is accepted. | :: The Solution text is copied into the '''Resolution''' text box and is ready for the Incident Owner to resole the Incident, if a Solution is accepted. | ||
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Latest revision as of 22:42, 1 February 2024
This document can now be found at its new location in the Hornbill Document Library.