Assign Action Item: Difference between revisions

Latest revision as of 18:07, 10 April 2024

This document can now be found at its new location in the Hornbill Document Library.

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+This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/assign-action/ Hornbill Document Library].
+[[file:hornbill-document-library.png|Assign Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/assign-action/]]
+<!--
 <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Assign Action Item
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 :* [[Service_Manager_Business_Process_Workflow#Requests|Assignment Workflow Automation]]
 :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]]
+:* [[Multi-Select_Actions|Multi-Select Actions]]
+:* [[Service_Support_Teams|Service Supporting Teams]]
 |}
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 Decide if the assign action post on the timeline of the request will be customer facing or private to the team working on the request.
+=== Take Ownership ===
+On the request's Information box, a button is made available that allows a user to quickly '''Take Ownership''' of the request without using the Assign action.   This button is only visible when
+* The user is a member of the currently assigned team.
+* The request is not currently assigned to an owner.
+-->
+[[Category:HDOC]]