Assign Action Item: Difference between revisions
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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/assign-action/ Hornbill Document Library]. | |||
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==Introduction== | |||
The Assign Action allows a user to assign or reassign the request to another team or specific individual. | The Assign Action allows a user to assign or reassign the request to another team or specific individual. | ||
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== Related Articles == | |||
:* [[Incident Requests]] | |||
:* [[Problem Records]] | |||
:* [[Service Requests]] | |||
:* [[Change Requests]] | |||
:* [[Release_Requests|Release Requests]] | |||
:* [[Service_Manager_Business_Process_Workflow#Requests|Assignment Workflow Automation]] | |||
:* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | |||
:* [[Multi-Select_Actions|Multi-Select Actions]] | |||
:* [[Service_Support_Teams|Service Supporting Teams]] | |||
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[[File:Assign_Analyst_Status.png|right|400px]] | |||
=== Available Teams === | === Available Teams === | ||
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Decide if the assign action post on the timeline of the request will be customer facing or private to the team working on the request. | Decide if the assign action post on the timeline of the request will be customer facing or private to the team working on the request. | ||
=== Take Ownership === | |||
On the request's Information box, a button is made available that allows a user to quickly '''Take Ownership''' of the request without using the Assign action. This button is only visible when | |||
* The user is a member of the currently assigned team. | |||
* The request is not currently assigned to an owner. | |||
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Latest revision as of 18:07, 10 April 2024
This document can now be found at its new location in the Hornbill Document Library.